Remote Protection Adviser - #142389

Team - Protection, ( D2C Life Department)

Remote based- 4 weeks training based in Stockport and 1 day a month in the Stockport office

What This Role Is All About

It’s important to relate to your customer, understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements this maybe the role for you. This role is about the quality of the customer journey providing advice on Vitality Life products, building a rapport so through their choices they make the right one through us, as Vitality Life. This is over the telephone and can be direct with personal customers and our business customers too. We offer ongoing support, coaching and we focus on your development in your Vitality career.

What you will you do as a Remote Protection Adviser

• Providing exceptional service and advice over the telephone to our customers
• Time management is key as we are fast paced, and we have lots of customer needs to meet
• Proactivity in maintaining your knowledge being a driver in your own performance, knowing we will support in every step
• Ensuring that FCA and internal regulatory standards for advice provision are met
• Quality of advice provided is a must with every fact find, making sure you have everything documented along with the analysis and outcomes. Every conversation is important
  
  

What You Need To Thrive

• Experience within Financial Services is a must to be based remote
• Confident telephone manner
• Full understanding and knowledge of the regulatory requirements of the FCA
• Strong Customer orientation and engagement skills
• Highly motivated with a drive to deliver sales targets and outstanding customer outcomes
• A driven individual with committed to person development and progression
• Strong Organisation skills with the ability to manage personal time and focus to maximise productivity and results
• Financial services qualifications appropriate to the role, ideally CEMAP or R05
  
  

So, what’s in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary
  
  

PLUS Our award-winning Vitality Health Insurance with all the benefits and activity based rewards

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been.
• Create an environment that embraces you as you are and enables you to be your best self.
• Give you flexibility on how, where and when you work.
• Help you advance your career by playing you to your strengths.
• Give you a voice to help our business grow and make Vitality a great place to be.
• Give you the space to try, fail and learn.
• Provide a healthy balance of challenge and support.
• Recognise and reward you with a competitive salary and amazing benefits.
• Be there for you when you need us.
• Provide opportunities for you to be a force for good in society.
  
  

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.