Sales Support Administrator - #148683
Robert Walters
Date: 12 hours ago
City: Stockport
Contract type: Full time
Job Advert: Sales Support Administrator Location: Stockport Job Type: Full-time, Permanent Salary: £29,000 per annum
About Us
A leading ecommerce / manufacturer with a long-standing reputation for excellence across a diverse range of industries are actively on the lookout for a sales support administrator
The Role
As a Sales Support Executive, you will play a vital role in delivering exceptional customer service while supporting our Business Development Managers. This is a dynamic role where you will liaise with various internal teams and external stakeholders, ensuring smooth operations and top-tier client satisfaction.
Key Responsibilities
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
About Us
A leading ecommerce / manufacturer with a long-standing reputation for excellence across a diverse range of industries are actively on the lookout for a sales support administrator
The Role
As a Sales Support Executive, you will play a vital role in delivering exceptional customer service while supporting our Business Development Managers. This is a dynamic role where you will liaise with various internal teams and external stakeholders, ensuring smooth operations and top-tier client satisfaction.
Key Responsibilities
- Process customer orders, including swaps and amendments.
- Coordinate and track sample requests.
- Manage daily order book, unallocated orders, and discontinued items.
- Liaise with internal teams including Credit Control, IT, Product Development, and the Warehouse.
- Handle account setup and credit applications from start to finish.
- Follow up on invoices and outstanding queries.
- Join customer calls/meetings for insight and relationship building.
- Manage leads through Zendesk and distribute appropriately.
- Handle general queries and provide timely resolutions.
- Provide mentoring and support to junior colleagues as needed.
- Support the Customer Experience Manager when required.
- At least 2 years of customer service or background in sales support
- Strong emotional intelligence and communication skills.
- Ability to remain calm and resolve conflicts effectively.
- A proactive approach to customer support with creative problem-solving.
- Confident handling multiple tasks in a fast-paced environment.
- Monday to Friday, 08:30–17:00 (Potential for Hybrid working)
- 25 days holiday (plus bank holidays), with the option to buy up to 5 extra days.
- Casual dress policy.
- Company events and employee discount.
- Company pension and sick pay.
- On-site parking and referral programme.
- Healthcare cash benefit platform and wellbeing services.
- Enhanced maternity and paternity leave.
- Flexible working arrangements.
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
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