Night Receptionist - #143077

The Person

You’ll aim to make memorable first impressions for our guests and be an asset to the team by being charismatic, patient, communicative, adaptable, proactive, empathetic, and great at multitasking.

As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take Pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to Making every visitor a VIP—offering exceptional, personalised service that makes every guest feel truly valued.

The Role

As a receptionist, you'll be the first point of contact for our valued guests. You'll have a detail-oriented approach to every interaction, while being courteous and enthusiastic, creating a warm and inviting atmosphere for our guests. You will thrive on delivering exceptional customer service, expertly handling guest inquiries and ensuring a seamless check-in and check-out experience, all through the night.

Responsibilities Include

• Provide exceptional customer service by promptly addressing guest inquiries and requests
• Work closely with the reservations, housekeeping, and F&B to ensure a smooth guest experience
• Maintain accurate and organised records of guest reservations, cancellations, and guest preferences while assisting with administrative tasks, such as filing, data entry and reporting
• Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including the Bodmin Jail Attraction)
• Handle guest check-in and check-out procedures efficiently, including the issuance of room keys, payment processing, and providing necessary information
• Confirm room availability and provide accurate information on rates, packages, and special promotions
• Assist guests with special requests, room preferences, and any concerns they may have, working closely with reservations team and resolve booking-related issues or discrepancies professionally and courteously
  
  

Required Skills & Experience

• High school education or equivalent
• Previous experience in hotel reservations, front desk, or customer service is preferred
• Experience with a hotel reservation system and booking software (desirable)
• Excellent communication skills, both verbal and written
• Strong attention to detail and problem-solving abilities
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Exceptional interpersonal skills and a positive attitude
• Flexibility to work evenings, nights, weekends, and holidays as needed.
  
  

The Benefits

• 28 Days holiday
• Extra days holiday for your birthday
• Free meals on shift
• Free Gym access on-site
• Employee Assistance Programme
• Exclusive Employee discounts on accommodation, attractions & dining across the THC Group.
  
  

Working Schedule

• Full Time, Part Time & Casual
• Flexibility to overnight, evenings, weekends, and holidays
  
  

Luxury | History | Cornwall

When constructed in 1779, Bodmin Jail was an innovative milestone in prison design with its individual cells and sanitation. Now a four-star luxury hotel, The Bodmin Jail Hotel provides guests with a haven of style and comfort, set within its breath-taking historic surroundings. Located in the heart of Cornwall, this truly unique hotel is now ready for new stories, cherished memories, and unlimited possibilities. It’s an iconic venue and we are building a brilliant team to help shape and deliver the best experience in Cornwall.