Business Support Manager - Records Management & Disclosures (Adults & Children) - #145630

Job Description

The Service & Team:

The Records Management & Disclosure team support both the Care & Wellbeing and Together for Families Directorates, providing specialist records management and disclosure guidance and advice.

The Role

The Business Support Manager (Records Management & Disclosures) is responsible for coordinating, organising and managing the Records Management & Disclosure team to deliver and meet high levels of service demand.

You will provide the monitoring of performance and quality of outputs of individual team members, providing ongoing support and mentoring. The role will support the team to respond to service requirements, timescales and performance targets.

The postholder will work alongside other Business Support and corporate colleagues to help deliver an efficient business support function in these increasingly demanding areas of the business, ensuring timely and effective support to all customers through clear systems, processes and policies.

You will oversee the development, review and streamline of processes to respond to service requirements, timescales, and performance targets. You will work closely with colleagues in relation to system implementations, as well as ensuring the provision and accuracy of data to ensure we sustain the highest level of service.

See the role profile for more information, and don't worry if you have limited experience of local government as we'll provide guidance and support.

This position will be subject to a standard criminal record disclosure check.

Working Pattern

Cornwall Council's full-time working hours are 37 per week, Monday to Friday, with the ability to flex working hours around core times.

We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be found here - flexible working options .

This role is based at our Bodmin office and has the option for home working when attendance at the office is not required.

What You’ll Need To Succeed

You will be able to demonstrates strong people management skills within an administrative/business support role, and a high level of competency in terms of coaching and motivating a team to meet the demands of the service.

Experience and knowledge of data subject rights, and a good understanding of records management are a must.

You will also be able to demonstrate the ability to produce good quality, accurate, written documentation, and use your initiative to obtain resolutions.

There will be a mix of working proactively in relation to day-to-day work, as well as escalating matters and seeking agreement in respect of external actions for improvement.

Managing a team of six, the role is challenging but rewarding.

Please read the role profile for the full details of this role attached below in this advert

What You’ll Get In Return

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our Core Employee Rewards And Benefits Include

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions
• a generous annual leave entitlement with the potential to purchase additional leave.
• A national award-winning employee health and wellbeing programme
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
  
  

Additional Information

Please note, we are unable to offer sponsorship for this role

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact Gemma Mewton [email protected]

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process .

Please note that applications cannot be edited after they have been submitted, please contact [email protected] if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.