Volunteer Centre Team Leader - #151340

Volunteer Centre Team Leader

Job Title: Volunteer Centre Team Leader

Reports To: Volunteer Manager

Division: Charity

Team: Volunteering

Location: Cannock

Contract Type: Full-time, Permanent

Salary: £27,000 - £33,000 per annum - Depending on Experience

About Newlife

At Newlife, we believe every disabled child deserves the best possible future. For over 30 years, we have been the UK’s largest charitable provider of specialist equipment for disabled children, offering emergency support to families within 72 hours and running a free, national, nurse-staffed helpline.

Our volunteers are at the heart of what we do – giving their time, energy, and skills to help us deliver services, raise vital funds, and spread awareness.

Role Purpose

As the Volunteer Centre Team Leader, you will be responsible for the effective day-to-day running of our on-site Volunteer Centre in Cannock. This inclusive, vibrant space welcomes up to 32 volunteers daily (Monday to Friday), supporting the preparation of stock donated by retail partners for sale in our 9 UK charity shops.

You’ll lead a small team of Volunteer Support Assistants, coordinate volunteer activities, oversee quality and safety standards, and help cultivate an environment where every volunteer feels valued and supported. This hands-on role also includes some physical work, such as moving stock and roll cages.

Key Responsibilities

• Oversee the daily operations of the Volunteer Centre.
• Line manage and support three Volunteer Support Assistants.
• Supervise and guide volunteers, including corporate and group volunteers.
• Allocate tasks and stock appropriately, considering individual skill levels and abilities.
• Ensure accurate processing of stock according to guidance.
• Promote and maintain a safe and inclusive environment through adherence to safeguarding and health & safety policies.
• Maintain volunteer records, including contact information, training logs, and hours volunteered.
• Support volunteer recruitment, onboarding, and training.
• Ensure all required equipment is available and in working order.
• Assist in planning and delivering volunteer events, recognition initiatives, and engagement activities.
• Represent Newlife at volunteer recruitment and engagement events.
• Participate in physical tasks involving stock movement (e.g., lifting cartons, pushing cages).

Person Specification

Knowledge & Experience

• Proven experience in a supervisory or leadership role.
• Experience working with volunteers or within the charity sector is desirable.
• Understanding of inclusive volunteering and working with individuals of varying abilities.

Skills

• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• Confident in building positive relationships with volunteers and colleagues.
• Organised with strong problem-solving skills and the ability to work under pressure.
• Detail-oriented and capable of following procedures accurately.
• Proficient in Microsoft Office and comfortable using databases and digital systems.
• Understanding of volunteer legislation and safeguarding practices.

Attributes

• Passionate about volunteering and creating opportunities for others to learn and grow.
• Empathetic, respectful, and adaptable in communication with diverse groups.
• Professional, dependable, and committed to confidentiality.
• A collaborative team player who leads by example.

Other Requirements

• Willingness to adhere to internal policies, including Health & Safety, safeguarding, and equality & diversity.
• Commitment to Newlife’s mission, values, and unique culture.
• Flexible approach and willingness to undertake training and development.
• Enhanced DBS check required for this role.

What We Offer

• The opportunity to make a real difference in the lives of disabled children and their families.
• A supportive and inclusive working environment.
• Opportunities for professional development and growth.

To Apply:

Please submit your CV and a covering letter outlining your interest in the role and how your experience aligns with the person specification.

REF-222 631