User Adoption & Training Lead - #144620

At Amplius, we’re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.

In our User and Adoption Training Lead role, you’ll be supporting colleagues with the adoption of our systems and wider change, by leading on systems and process training / adoption aligned to our Transformation programmes.

Location: Hybrid, with a weekly presence in either our Rushden, Peterborough, Boston or Milton Keynes office

Salary: Up to £43,050 per year

Contract: 12-month fixed-term contract

Your week: 36.25 hours p/week (9am – 5.15pm Monday to Friday, with 1-hour lunch)

Snapshot of your role

This is what your day will look like as our User and Adoption Training Lead:

• Supporting projects and operational teams with the embedding of technology and process changes across Amplius.
• Work with the Learning & Development team to conduct Training Needs analysis, to deliver an agreed standard of training.
• Provide user support and assistance to colleagues as they adopt the new technology or processes, working alongside operational IT and service specific teams to ensure changes are embedded as designed.
• Lead on the creation and maintenance of learning materials, working with the project teams to maximise the uptake of our learning tools.
• Provide specialist support to the project team(s) in defining and assessing business readiness for project ‘go live’ as well as Health Checks through project lifecycle.

Your toolkit for success

To thrive in our User and Adoption Training Lead role, you’ll need:

• The ability to engage stakeholders across all levels.
• To be able to deliver a full life cycle of training and adoption, from creation of training materials to delivery and review.
• Strong, well-rounded IT systems knowledge.
• Sound understanding of how a multi-faceted organisation flows from one area to another, and how best to support the needs.

Why join Amplius?

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves:

Grow with us

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

Make a real impact

Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact

We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

Perks of working at Amplius

• 28 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more
• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
• Paid professional subscription for membership fees relating to your role
• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
• Health cash plan giving cash back for everyday health checks such as optical and dental
• Cycle to Work and Electric Car Lease schemes
• High street, holiday and gym membership discounts
• Plus lots more once you join!

The important stuff

We’re dedicated to ensuring our recruitment process is fair, transparent, and accessible. Reasonable adjustments will be provided upon request for all candidates.

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Have any questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!