Team Manager – Account Manager - #145462

Brakes UK


Date: 3 days ago
City: Tamworth
Contract type: Full time

Contact Centre Team Manager – Account Manager


Working Monday to Friday 37.5


£32,123 plus an a competitive bonus structure - Excellent career development, discounted products and services and much more!


We are currently recruiting a for a Team Manager to join the Account Management team in Tamworth Contact Centre.


As a Brakes Team Manager Responsible for leading and motivating a team of up to 12 Account Managers. The Team Manager is directly accountable for the recruitment, selection and ongoing performance and development of their team, leading a culture of empowerment where every sales and service opportunity is realised. We will provide you with all the training and support that you need and you will be a valuable member of the Team, contributing to the success of our business whilst working with a great team of people and having fun along the way!


Typical responsibilities include:


  • Responsible for the direct management and motivation of up to 12 Account Managers, ensuring each individual is fully developed to their maximum potential.
  • Support the Operations Manager in delivering the strategic plan for the department, this may include participation in projects as required by the business.
  • Support and identify opportunities to improve revenue and customer experience.
  • Energise team to fully participate in incentives and process improvements, ensuring they understand clear goals.
  • The role will be a mixture of coaching, advisory, co-ordinating and delivering.
  • To be successful post holder will be required to explain goals and objectives clearly and deliver important messages to teams.
  • KPIs, aligned to our business objectives, will be set for each Team Manager depending on roles (Sales, Care or Account Mgt) incorporating sales, service, cost, employee engagement, customer satisfaction dimensions.


About You:


  • You’ll be a natural people person and problem solver with a real drive to deliver results. Minimum 2 years’ experience at team manager or supervisor level, ideally in a contact centre environment managing a sales based team.
  • Results Orientated – Confident, self-motivated and positive attitude with strong commercial awareness
  • A customer centric approach to business in all dealing with customers, peers, staff and suppliers
  • Ability to proactively give feedback and act on feedback given – Champions a coaching culture
  • Computer literacy, confident user of Microsoft Office applications, excel, word, powerpoint etc
  • Excellent communication, influencing and negotiation skills, both written and verbal
  • Outstanding planning and organisational skills, with an ability to work under pressure and prioritise in a deadline driven environment
  • Role model Brakes values at all times
  • An ability to build and maintain good working relationships at all levels
  • Leads, inspires and promotes confidence within a Team
  • Exceptional customer handling skills and experience with strong problem solving capabilities


Above all you will be on a mission to deliver the best solution and best experience to your customers – both internal and external.


  • A competitive salary
  • Huge discount on all sorts of lovely food and award-winning products
  • Generous holiday allowance, with option to purchase more
  • Recognition awards and Incentives
  • Pension
  • Real career opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility
  • And much more….


There’s a lot on offer, so what are you waiting for?


Additional Information


All your information will be kept confidential according to EEO guidelines.

At Brakes everyone is welcome. We don’t want you to ‘fit our culture’ we want you to help define it and we actively celebrate the unique talents of each and every colleague. We don’t just look at your CV, we’re more focused on who you are and your potential. As part of our values, we are committed to fostering a diverse and inclusive culture where everyone has a voice, is appreciated and has the same opportunities. We work hard to ensure that everyone feels part of our business, as we care for one another and connect the world through food and trusted partnerships. Our ultimate goal is to ensure that everyone belongs and thrives at Brakes and we recognise that Brakes can only thrive when everyone feels they belong. We'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our resourcing team who will be happy to support you.


Brakes


Built on a passion for food and feeding the nation, we are the UK’s largest foodservice supplier. Every day Brakes deliver the highest quality fresh and frozen food and ingredients from our nationwide network of distribution centres to some of the nation’s most famous pubs and restaurants, as well as schools, caterers, care homes and hospitals. Our customers depend on us, and our 8,000-strong workforce is dedicated and proud to be part of this vital provision. And we’re growing!

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

CAMHS Practitioner Registered Nurse

Midlands Partnership University NHS Foundation Trust, Tamworth
1 week ago
Job Overview The post holder will have CAMHS experience and will deliver a high quality, comprehensive mental health service for children and young people with serious and enduring mental health difficulties. The role involves managing a defined caseload with a focus on working with children and young people and their families who experience a complex range of needs and difficulties....

Barista - Costa

Moto Hospitality, Tamworth
2 weeks ago
£14.30 per hour includes nightshift premium Address: Tamworth Services, M42 Junction 10, Tamworth, Staffordshire, B77 5PS Joining moto is easy, we’re not seeking colleagues with years of customer service experience in hospitality or retail, we’re just looking for enthusiastic people to work within the nation’s favourite coffee shop, serving coffee, tea and specialty beverages whilst delivering exceptional customer service as...

Head of Costs

Gallagher Bassett, Tamworth
3 weeks ago
Introduction Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and...