Supporter Care Advisor - #191018

• Annually: £24,479 - £25,064 per annum
• Region: North West
• Location: Salford - Quays Reach
• Department: Fundraising Operations
• Vacancy Type: Permanent
• Working hours per week: 35
• Closing Date: 28 June 2026

Are you looking for a role within an organisation where the work you do makes a real difference to people's lives? If the answer is yes then our Supporter Care team could be for you.

Every childhood is worth fighting for. This is our belief. We all share it. Join us as a Supporter Care Advisor and get more people involved in change that means everything.

To be successful in this role, you will need to have the following:

• Passionate about providing excellent customer service
• The ability to deal appropriately with sensitive and confidential material
• Enthusiastic about building a rapport with external and internal stakeholders
• Possess excellent written and oral communication skills
• Motivated by making a difference
• Able to champion the organisations vision to bring others on-board
• Great organisation and prioritising abilities
• Good IT skills

If you believe you tick all of the above and want to join us in the fight for every childhood please apply now.

This is a real opportunity to make a difference to children's lives, but we also like to reward people by offering a great working environment, being part of a friendly and supportive team, and offering stimulating and challenging work, with plenty of development opportunities. We offer a variety of rewards and benefits including generous annual leave, employee benefits and assistance programme, pension and life assurance schemes.

Join us at this exciting time and you'll become part of an expanding team that cares about the work they do and the people they work with. You'll discover opportunities to grow, along with challenges and a shared purpose that'll bring the best out in you. And you'll get to find your own way to make a difference that means more, and that impacts millions of young lives. We want to ensure roles are accessible and inclusive of everyone, which is why the NSPCC offers a high degree of flexibility around ways of working.

If you are interested in applying for this role, we encourage you to apply early. To help us manage the process we may close the vacancy before the advertised closing date should we receive a strong response to the role
In keeping with our values and our policies, if any individuals who are regrettably at risk of redundancy apply for a role and meet the minimum essential criteria they will be given priority consideration. We hope that you understand our position on this and that this will not discourage from applying. We cannot predict who, internally, will apply for a role, or whether they will meet the minimum essential criteria. Where no at-risk candidates meet the minimum essential criteria, all applications will be considered as normal.