Support Services Technician - #186641

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Support Services Technician

Are you organised, detail-oriented, and keen to support vital scientific work behind the scenes? We’re currently seeking a Support Services Technician to join our team. Working closely with our Laboratory Technicians, Analysts, and Microbiologists, you’ll play a key role in ensuring the smooth and accurate registration and flow of samples through the laboratory. This is an excellent opportunity for someone with a background in science, strong communication skills, and a focus on quality and customer service.

Days Per Week: 4on/4off from 8am to 8pm

Contract: Full Time & Permanent

Annual Salary: £26,867 + £2000 Location Allowance

The Day to Day

• Accurately register samples for a variety of analytical tests using the Laboratory Information Management System (LIMS)
• Perform allocated tasks in accordance with documented methodologies and procedures
• Conduct daily quality control checks and instrument calibrations
• Communicate effectively with team leaders regarding any issues with sample processing
• Manage incoming queries from customers via phone, email, or in person, and ensure clear communication of sample requirements to the laboratory team
• Work collaboratively with the lab team to ensure smooth workflow and prioritisation of samples
• Maintain cleanliness and tidiness in the laboratory, ensuring waste is disposed of correctly
• Complete all paperwork clearly, accurately, and legibly
  
  

The Essentials

• Minimum 5 GCSEs (grades 9 - 4) or equivalent, including Science, English, and Mathematics
• Proficient in Microsoft Office applications
• Excellent attention to detail and record-keeping skills
• Strong organisational abilities and able to prioritise tasks independently
• Confident communicator with a customer-focused approach
• Basic IT literacy and familiarity with laboratory environments preferred
• Able to follow instructions precisely and work effectively as part of a team
• Understanding of and adherence to Health & Safety procedures, including PPE use and manual handling of chemicals
• Committed to maintaining Continuous Professional Development (CPD)
• Ensures work aligns with ISO 9001:2015 and ISO 17025:2017 quality standards
  
  

Our Benefits Include:

• Annual Leave commencing at 20 days.
• Ability to Buy annual leave.
• Enhanced Company Sick Pay Scheme
• Salary Progression Scheme based on technical and behavioural competencies.
• ‘Celebrating Success’ Recognition Awards
• Perkbox membership providing access to discount vouchers and wellness hub.
• Learning/study support
• Group Personal Pension Plan
• Car Parking on-site
  
  

Working at ALS

The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.

Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.

At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.

We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.

Everyone Matters

ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.

ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request. 

Eligibility

To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.

How To Apply

Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.