Support Secretary - #146819

Job Overview

An exciting opportunity has arisen for a Support Secretary within Substance Misuse Services.

The post holder will provide an accurate, confidential and supportive administration service for patients, clinical teams, carers and internal and external agencies (e.g. Local Authority, Third Sector, CAIS), supporting the provision of a safe and efficient patient pathway and provide information and appropriate support to families and carers.

Main duties of the job

The post holder will provide an efficient high quality typing and administration service to support the secretarial team. Support the team in the management of patients’ medical case notes and effective filing system and supporting the patients along the defined patient pathway.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• Good standard of general education / GCSE maths and English at grade C and above, or equivalent
• NVQ level 3 or equivalent knowledge and experience or willing to work towards
• L2 RSA / OCR or equivalent experience
• Evidence of continual personal development
• Knowledge of secretarial role including progress chasing
  
  

Experience

Essential criteria

• Knowledge of a range of administrative processes
  
  

Aptitude And Abilities

Essential criteria

• Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
• Excellent Customer Service skill
• Flexible and adaptable approach to changing service demands
• Ability to meet deadlines
• Good organisational skills
• Ability to work to established policies, service level agreements and key performance indicators
  
  

Values

Essential Criteria

• Good team working ethic
• Approachable/friendly
• Confident manner
• Reliable
• Develops own practice through reflection and learning
• Empathetic