Student Administration Manager - #64037

POST OBJECTIVES:

The Student Administration Department is key to ensuring the maintenance and smooth running of course and student administrative processes that underpin the successful delivery of academic programmes to the Institution’s student community.

The post holder will employ their knowledge and expertise to manage the day to day delivery of this core service ensuring the highest delivery standards are maintained at all times.

KEY TASKS:

Areas of management and leadership responsibility and accountability include but are not limited to those outlined below:

1. Work in collaboration with the Student Administration Managers based at other campuses to deputise as appropriate for the Head of Department
2. Work with the Head of Department and the other Student Administration Managers to: -develop high quality and effective departmental annual operating/service delivery plans and priorities, to ensure parity of service provision is maintained across all campus sites. - ensure high quality and effective services are delivered at the appropriate point in the academic cycle/student journey and in line with Department and Institution strategic aims, SLAs and KPIs - act as the first point of escalation for staff and students for issues or complaints relating to the remit of the Department
3. Represent the Department / Registry or Institution at appropriate internal and external stakeholder meetings and industry/sector forums
4. Line Management of Course & Student Data Administration team including:
5. Manage the day to day delivery of Course and Student Data Administration services .
6. Service areas span the full length of the academic cycle
7. Regularly quality audit / “health check” student data and related policies, ensuring the Head of Department is made aware of any issues identified
8. Work with the Head of Department, academic and professional services colleagues and students to develop relevant strategies and review / refresh operational policies, procedures and, process flows
9. Data analysis and data management
10. Work in collaboration with the Student Administration Managers based at other campuses to provide both targeted and Institution wide training and information updates relating to areas within the remit of the Student Administration Department and to actively promote the services on offer from the Department to internal and external stakeholders
11. Lead and / or contribute to the development and delivery of strategic projects in support of the Departments and Institution’s strategic aims with a particular focus on initiatives to enhance the services provided by / overseen by the Student Administration Department
12. Proactively work to build strong collaborative relationships with key stakeholders
13. Coordinate and support as required the delivery of Institution milestone activities/events including open and applicant days, outreach events, enrolment, induction, re-induction and, graduation