Spa Host - #149409

Swinton Estate

Spa

Full time

Permanent

Spa Host

Full Time - 40 hours per week working 5 days over 7

Salary of up to £25,397 per annum plus tronc

About Swinton Estate

Nestled in the heart of the Yorkshire Dales, Swinton Estate is a haven of luxury, wellness, and natural beauty. Our award-winning spa offers a serene environment where guests can unwind and rejuvenate. As part of our commitment to providing exceptional experiences, we are seeking a warm, professional, and service-oriented Spa Host to join our dedicated team.

Key Responsibilities

Guest Experience:

• Welcome guests with a warm and friendly demeanor, ensuring they feel valued and comfortable throughout their visit.
• Provide detailed information about spa facilities, treatments, and packages, tailoring recommendations to guests’ preferences.
• Handle guest queries and resolve any concerns promptly to ensure an exceptional spa experience.
  
  

Facility Coordination

• Ensure the spa environment is immaculate and inviting, including treatment rooms, relaxation areas, and changing facilities.
• Monitor the stock of towels, robes, and refreshments, replenishing as needed.
• Assist with the preparation of treatment rooms, ensuring they meet the highest standards of cleanliness and comfort.
  
  

Team Support

• Collaborate with therapists and spa management to maintain seamless daily operations.
• Support therapists by managing schedules, preparing rooms, and facilitating smooth transitions between appointments.
• Attend regular team meetings and training sessions to stay informed about spa services and initiatives.
  
  

Administrative Duties

• Manage bookings and check-ins using the spa’s reservation system.
• Process payments and provide accurate billing for services and retail products.
• Maintain records of guest preferences and feedback to enhance future experiences.
  
  

Qualifications

• Experience: Previous experience in a hospitality, customer service, or spa environment is preferred.
• Skills:
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• A proactive, can-do attitude with a focus on guest satisfaction.
• Appearance: Presentable and professional appearance in line with spa standards.
• Other Requirements:
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Passion for wellness, luxury service, and creating memorable guest experiences.
  

What We Offer

• Competitive salary and benefits package.
• Staff discounts on spa treatments, dining, and accommodation across The Estate.
• Access to professional development and training programs including Pool First Aid and Response training.
• Opportunity to work in a picturesque, tranquil environment.
• Be part of a supportive team committed to excellence in guest service in an Award Winning Spa.