Solution and Project Quality Manager EMEA - #186429

As the Solution & Project Quality Manager EMEA, you will provide strategic leadership for Project Quality across the region, ensuring quality excellence is embedded throughout the lifecycle of complex customer projects — from the solution development and sales phase through to project execution and delivery.

You will lead and develop the Project Quality organization while building strong partnerships with Business Unit leadership, Solutions Development, Project Management, Execution Functions, and Operations. Through proactive risk management, structured problem solving, and a strong prevention mindset, you will drive systemic improvements that reduce recurring issues and strengthen project delivery performance.

This role plays a key part in ensuring lessons learned from project execution are translated into improvements in solution design, project processes, and risk management practices. By strengthening collaboration between the solutions and project execution phases, you will help ensure successful project delivery and reinforce Dematic’s reputation as a trusted partner for complex automation solutions.

We offer:

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities
  
  
  

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Tasks and Qualifications:

Success in this role means:

• Project Quality is embedded across the full project lifecycle, including early engagement during solution development to proactively identify and mitigate risks.
• Strong collaboration exists between Solutions Development, Project Execution Functions, and Operations, ensuring quality considerations are integrated into decision making.
• Quality issues are addressed through structured root cause analysis, resulting in sustainable corrective actions and measurable reduction of recurring problems.
• Project Quality Engineers operate as a high-performing and well-connected team that proactively supports project delivery and continuous improvement.
• Clear visibility of project quality performance is established through meaningful KPIs and reporting, enabling leadership to prioritize improvements and drive stronger project outcomes.
  
  
  

Strategic Quality Leadership:

• Provide strategic leadership for Project Quality across assigned EMEA business units, ensuring alignment with regional business objectives and customer expectations.
• Define and drive the regional strategy for project quality, focusing on prevention, continuous improvement, and sustainable performance improvements across the project lifecycle.
• Lead strategic quality improvement initiatives that strengthen project delivery performance and support business growth.
• Team Leadership and Development:
• Lead, develop, and coach the Project Quality team, fostering a high performance culture focused on accountability, collaboration, and continuous improvement.
• Ensure consistent application of project quality standards, tools, and methodologies across projects.
• Build strong engagement between Project Quality Engineers and project teams to ensure quality is effectively integrated into project execution.
  
  
  

Quality Across the Solutions and Project Lifecycle:

• Work closely with Solutions Development and sales teams to ensure risks are identified, understood, and mitigated during the solution development phase.
• Ensure lessons learned from project execution are systematically captured and translated into improvements in solution design, project planning, and delivery processes.
• Support the establishment and improvement of processes that strengthen the transition from solution development to project execution.
• Promote early quality involvement to ensure robust designs, realistic project assumptions, and improved project readiness.
• Quality Governance and Risk Management
• Drive the consistent application of project quality standards, governance frameworks, and quality methodologies across EMEA projects.
• Proactively identify, assess, and mitigate project quality risks throughout the project lifecycle.
• Own and monitor key project quality performance indicators, including Cost of Poor Quality (COPQ), ensuring transparency and accountability for improvement.
  
  
  

Collaboration and Stakeholder Engagement:

• Build strong cross-functional networks with Business Unit leadership, project teams, execution Functions, R&D/COE’s/Product management, operations, and global quality teams.
• Champion a culture of quality excellence by promoting collaboration, open communication, and a prevention-focused mindset across project teams.
• Represent the Voice of the Customer (VOC) in project forums, ensuring customer expectations are clearly understood and reflected in project execution.
• Collaborate closely with Global Project Quality and the Global Project Management Office (PMO) to align regional practices with global strategies.
• Problem Solving and Recurrence Prevention
• Lead complex root cause analyses (RCA) for critical quality issues and ensure robust corrective and preventive actions (CAPA) are implemented to prevent recurrence.
• Drive the investigation and resolution of customer complaints and internal nonconformances, translating insights into systemic improvements.
• Strengthen the capture and application of lessons learned to ensure knowledge is shared across projects and embedded into future solution development and project execution.
  
  
  

Skills & Capabilities:

• Strategic Quality Leadership – Ability to define and drive a clear project quality vision aligned with business objectives, customer expectations, and regional priorities.
• Cross-Functional Collaboration and Influence – Strong ability to build networks and influence stakeholders across solutions development, project management, engineering, operations, and leadership.
• Continuous Improvement and Recurrence Prevention – Proven capability to identify systemic issues, lead structured problem solving (RCA, A3, 8D), and implement sustainable improvements that prevent repeat issues.
• Project Quality Governance and Risk Management – Ability to embed quality standards, proactively manage project risks, and ensure consistent application of quality processes.
• Data-Driven Performance Management – Skilled in using KPIs and metrics (including COPQ) to identify trends, prioritize improvement actions, and support informed decision-making.
• Leadership, Communication and Team Development – Strong leadership and communication skills with the ability to coach teams, influence stakeholders, and clearly communicate quality performance and improvement initiatives.
  
  
  

Desired Experience:

• Proven leadership experience in a fast-paced, growth-oriented environment demonstrating behaviours aligned with Dematic and KION values of Integrity, Collaboration, Courage, and Excellence.
• Experience overseeing quality across multiple large-scale, complex projects within engineering, automation, or project-driven environments.
• Demonstrated experience driving structured problem solving and effective corrective and preventive action systems to eliminate root causes and prevent recurrence.
• Practical experience applying continuous improvement methodologies such as Lean, Six Sigma, value stream mapping, Kaizen, or similar approaches.
• Experience collaborating with engineering or solutions development teams to proactively manage risks during early project phases.
• Willingness and ability to travel to customer sites (up to approximately 30%) to support project teams and customer engagements
  
  
  

Education Certifications:

• Bachelor’s degree in engineering, Industrial Engineering, Quality Management, or a related technical discipline; significant equivalent experience may be considered.
• Lean Six Sigma Green Belt or Black Belt certification preferred, with demonstrated application in complex operational or project environments.
• Knowledge of ISO 9001 Quality Management Systems and experience applying quality governance within project-based organizations.
• Project management knowledge or certification (e.g., PMP, PRINCE2, or equivalent) considered an advantage due to the project-driven nature of the role.
• Experience with advanced quality and risk tools such as FMEA, structured problem-solving, and data-driven analysis tools
  
  
  

Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.