Road Logistics Customer Service - #194024

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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As a Customer Service Specialist, you will play a key role in supporting our customers and sales teams by ensuring smooth logistics operations and providing excellent service throughout the shipment process. You will act as a central point of contact, proactively engaging with customers and coordinating internally to deliver efficient and reliable solutions.

How you create impact

• Provide operational support to Freight Account Managers and the wider sales team.

• Organize shipments and coordinate with internal teams and external partners to ensure smooth execution.

• Monitor pre-bookings and proactively engage with customers to ensure efficient planning.

• Serve as the first point of contact for general customer enquiries.

• Provide proactive updates to customers and address shipment issues when they arise.

• Manage exceptions by identifying and resolving issues quickly, escalating when necessary.

• Prepare quotes and identify opportunities to support account growth.

• Process sales and purchase invoices accurately and support overall branch operations

What we would like you to bring

• Secondary school education or equivalent.

• Strong customer service skills with a focus on delivering an excellent customer experience.

• High attention to detail and accuracy.

• Strong communication and interpersonal skills.

• Excellent organizational skills with the ability to manage multiple priorities.

• Ability to work collaboratively in a team environment while maintaining accountability for individual responsibilities.

• A proactive mindset and problem-solving approach.

What's in it for you

By joining the Kuehne+Nagel team, you will have the opportunity to work in a dynamic and collaborative environment where customer excellence is at the heart of everything we do. We offer a supportive workplace focused on professional development, career progression, and employee well-being.

Benefits include:

• 26 days annual leave (increasing with service to a maximum of 30 days)

• Holiday purchase scheme

• 3x Life Assurance

• 2 volunteering days per year

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Joana Dias

+49-30-403637-1308