Rent Advisor - #191734
IRIS Recruitment
Date: 3 weeks ago
City: Aylesbury
Salary:
£38,934
per year
Contract type: Full time
Full Time
Fixed Term Contract - 31-Dec-2027
We’re excited to announce that we’re recruiting for a fantastic Rent Advisor to join our friendly team. If you thrive in a bustling environment, love keeping things organised, and enjoy interacting with people, this role could be the perfect fit for you!
About the role:
This is a rewarding opportunity to support residents at critical moments, helping them sustain their tenancies while protecting vital income for essential services. As a Rent Advisor, you will manage rent accounts, working directly with residents to resolve arrears, agree repayment plans and provide practical, empathetic support tailored to individual circumstances.
You will take ownership of your cases from end to end, including preparing legal action, attending court and evictions, and visiting residents in their homes when needed. This is a varied, people-focused role where strong judgement, resilience and communication skills are key to achieving the right outcomes.
Alongside your core duties, there will be an expectation to provide cover for other rent accounts at short notice, and to take part in a weekly office rota managing incoming and outgoing post.
This role also involves attending properties, court hearings and working with external services, offering a hands-on and visible presence within the community. It’s an ideal opportunity for someone who is organised, adaptable and motivated by making a genuine impact in people’s lives.
About you...
We are looking for someone who brings strong communication skills, sound judgement and a proactive approach to problem-solving. You will be organised, adaptable and comfortable managing a varied workload in a fast-paced environment. Just as importantly, you will have the empathy and determination needed to support residents while balancing the commercial realities of rent recovery.
We’re a friendly bunch who value collaboration and creativity, and we believe that a positive, supportive culture is key to our success. If you have previous relevant experience and a genuine passion for helping others, we want to hear from you!
INDLOW
At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'
We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.
01296732600
Fairhive Homes Limited
Fairfax House, 69 Buckingham Street, Aylesbury, Buckinghamshire, HP20 2NJ
Fixed Term Contract - 31-Dec-2027
We’re excited to announce that we’re recruiting for a fantastic Rent Advisor to join our friendly team. If you thrive in a bustling environment, love keeping things organised, and enjoy interacting with people, this role could be the perfect fit for you!
About the role:
This is a rewarding opportunity to support residents at critical moments, helping them sustain their tenancies while protecting vital income for essential services. As a Rent Advisor, you will manage rent accounts, working directly with residents to resolve arrears, agree repayment plans and provide practical, empathetic support tailored to individual circumstances.
You will take ownership of your cases from end to end, including preparing legal action, attending court and evictions, and visiting residents in their homes when needed. This is a varied, people-focused role where strong judgement, resilience and communication skills are key to achieving the right outcomes.
Alongside your core duties, there will be an expectation to provide cover for other rent accounts at short notice, and to take part in a weekly office rota managing incoming and outgoing post.
This role also involves attending properties, court hearings and working with external services, offering a hands-on and visible presence within the community. It’s an ideal opportunity for someone who is organised, adaptable and motivated by making a genuine impact in people’s lives.
About you...
We are looking for someone who brings strong communication skills, sound judgement and a proactive approach to problem-solving. You will be organised, adaptable and comfortable managing a varied workload in a fast-paced environment. Just as importantly, you will have the empathy and determination needed to support residents while balancing the commercial realities of rent recovery.
We’re a friendly bunch who value collaboration and creativity, and we believe that a positive, supportive culture is key to our success. If you have previous relevant experience and a genuine passion for helping others, we want to hear from you!
INDLOW
At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.'
We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.
01296732600
Fairhive Homes Limited
Fairfax House, 69 Buckingham Street, Aylesbury, Buckinghamshire, HP20 2NJ
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