Receptionist/Telephonist -INTERNAL - #189773

Job Overview

THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS DUE TO MATERNITY COVER

IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST.

PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY BETSI CADWALADR UNIVERSITY HEALTH BOARD

The post holder will provide comprehensive and high quality receptionist/telephonist service.

The post holder will work in a challenging environment that undergoes constant changes and will need to exercise judgement and use a combination of skills to deal with day-to-day issues.

The post holder will be expected to demonstrate a sensitive and caring attitude that is client-focused and maintain a calm and organised approach when working under pressure.

Main duties of the job

Welsh Skills need to be learnt when appointed to post.

Deal with patient enquiries in person and over the telephone appropriately, efficiently, courteously, promptly and discreetly, recognising the different needs of individuals.

Work flexibly with other practice staff to ensure that the surgery is adequately staffed at all times.

Welsh Skills need to be learnt

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications/Experience

Essential criteria

• Confidence in dealing with the public by telephone and in person
• Experience of using Microsoft office packages
• Previous experience in a busy reception
• Education to a high standard
• Relate to public empathy/understanding
• NVQ level 1 in customer services/or equivalent
  
  

Desirable criteria

• Experience of working within a Primary Care NHS setting
• Experience in Medicines Management
  
  

Receptionist/Telephonist

Essential Criteria

• General understanding of the way the NHS functions
• Communication skills, concise accurate, grammatically correct
  
  

Desirable criteria

• Previous experience using EMIS and other NHS systems
  
  

Receptionist/Telephonist

Essential Criteria

• Ability to work as part of a team and on own initiative
  
  

Desirable criteria

• Previous experience in Customer services
  
  

Language Skills

Essential criteria

• The ability to speak Welsh