Receptionist/Administrator - #194176

The Role

We are seeking a friendly and reliable Receptionist to provide front-of-house support and administrative assistance across our busy Lakeside site. This role is ideal for someone who enjoys a varied workload, has excellent organisational skills and takes pride in creating a welcoming and professional environment for colleagues, clients and visitors.

Location

Lakeside, Warrington, WA1 1GG

Hours - 22.5 hours per week

Monday – 9 hours

Tuesday – 9 hours

Wednesday – 4.5 hours

Key Responsibilities

Reception & Administration

Welcome and log all visitors, contractors and employees arriving at Lakeside.

Answer, screen and transfer incoming telephone calls.

Manage the Reception and Information email inboxes.

Log incoming post and distribute accordingly.

Print, prepare and log outgoing private post, including GP letters.

Upload GP and Consultant reports for operational teams.

Update the Warrington site calendar with meetings, appointments and cancellations.

Facilities & Office Management

Book meeting rooms and manage room availability at Lakeside.

Ensure the boardroom and meeting rooms are kept clean, tidy and presentation-ready.

Arrange hotel bookings and travel requirements for colleagues.

Order buffet lunches and refreshments for meetings and events.

Order stationery, cleaning products and office consumables including tea, coffee and water.

Lock up the building when required, ensuring windows and doors are secured, lights are switched off and offices are clear.

Health & Safety & Compliance

Complete and record fridge temperature checks.

Carry out clinic room checks.

Undertake fire alarm and emergency lighting checks in line with procedures.

Monitor vaccination stock levels and accurately record incoming and outgoing stock.

Maintain petty cash records, ensuring purchases are logged and reconciled.

What We're Looking For

Excellent communication and customer service skills.

Strong organisational skills with the ability to prioritise multiple tasks.

Good attention to detail and accurate record-keeping abilities.

Competent IT skills, including Microsoft Office applications.

A proactive and flexible approach to work.

Ability to work independently and as part of a team.

Experience

Previous experience in a reception, administration or customer service role is desirable but not essential. Full training will be provided for the right candidate.

Why Join PAM?

Be part of a growing, well-established organisation with national reach

Gain specialist experience in Occupational Health MSK physiotherapy

Access structured training, mentoring and development opportunities

Enjoy a varied role with autonomy, support and long-term career progression

Our Values

At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients.
We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are:

Hard Work & Enthusiasm; we believe hard work should be rewarded, we go the extra mile to achieve our goas and support each other and enthusiasm and passion are part of our DNA.

Teamwork & Friendship; our colleagues share a sense of belonging; we understand collaborative working means better decisions making and we support each other to achieve common goals.

Loyalty & Improvement; we are dedicated to personal and professional development. Our PAM Academy mentors’ colleagues and provides support to help you be the best you can through offering a wide range of CPD opportunities.

Employee Benefits

• We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%
• 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)
• Life insurance scheme valued at 4x your annual salary
• Income protection
• Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
• Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme
• Long service rewards
• Flexible Working Hours
• Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support
• Support with training and development
• Group Income Protection

PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.