Product Support Rep - #146851

Job Description:

Position Title : Product Support Representative

Location : Dungannon Business Park

Reporting to : Parts technical support Manager

Hours of work: 40 hours per week

To provide support to the dealer network with regard to their open order books. Receive and manage orders through internal systems to ensure all customer and departmental needs are met within the required time frame.

Main Duties & Responsibilities

• Manage Dealer enquiries through the helpdesk
• Advising on part identification
• Cross reference parts against BOMS
• Assist in the sourcing of parts identified
• Liaising with internal departments and external supplies
• Responsible for credit investigations.
• Partake in customer service calls and identify areas for improvement
• Assist with preparation for new product launch.
• Assist with parts related engineering change orders.
  
  
  

Experience And Qualifications

• Educated to a minimum of GCSE standard or equivalent which will include English and Maths at grade C or above
• Have experience of working within a busy office environment ideally in a customer service role
• Ability to organize and prioritise workload using your own initiative to meet deadlines
• Excellent organizational skills and be able to prioritise your workload using your own initiative
• Excellent verbal and written communication skills
• Must have the ability to be a good listener and to really understand a customer problem or question and help them resolve them.
• Excellent written skills as most of the work will be written (email, documentation etc)
• Experience of the crushing and screening industry would be desirable though not essential
  
  
  

Knowledge, Skills and Abilities:

• Self motivated and high energy
• Ability to work within a team
• Ability to work in an environment that is fluid with constantly changing priorities
• Negotiation skills
• Customer focus
• Action Orientation
• Excellent verbal and written skills
• Ability to influence at all levels
• Highest level of integrity, honesty and trust
• Drive for results
• Excellent listening skills
• Business Acumen
• Perseverance
  
  
  

This above description is non-exhaustive and there may be additional duties in accordance with the role

The above vacancy will be based at our Dungannon Business Park facility

Terex is an equal opportunity employer and appointments are based on merit. We value diversity and welcome applications from all sections of our community. A recent survey of the workforce within our Dungannon facility highlighted an under representation of employees from the Protestant community. We would therefore particularly welcome applications from this section of our community.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

Terex Overview:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

At Terex, we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.

While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us!

Additional Information:

We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace. As an Equal Opportunity Employer, employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability or other characteristics protected by law.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including Westfield health care for you and your dependents, contributory pension scheme, life assurance cover, employee stock purchase plan and access to global learning and development programs offering accredited and specialist training.