Platform Host (Train Dispatcher) GPR - 2315 - #194512

Description

Please note that we are unable to accept your application if you do not meet the following criteria:

• You will be working an average of 35 hours per week.This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working. Earliest shift starts from 0440 and latest finish 0100.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Applicants must be over 18 years of age
• This role includes a compulsory 5-day Dispatch training course at our Stratford Academy, followed by a final assessment.
• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.
• This role is a General Purpose Relief (GPR) position, meaning you will provide operational cover across the team, including sickness and annual leave.

Kickstart Your Career with Greater Anglia!
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.
The purpose of this role is to provide a safe environment whilst delivering effective customer service and seeking opportunities to enhance customer experience at our station. Full training and uniform will be provided

Key Responsibilities

• Create a welcoming environment while providing proactive assistance to customers on and off trains.
• Maintain and feel comfortable providing top notch customer service in a fast-paced environment
• Provide support to mobility/visually impaired customers, who may need to hold your arm or lean on you for guidance to ensure a smooth journey.
• Collaborate with Drivers and Conductors to ensure smooth communication and service.
• Comply with safety regulations, reporting faults and hazards as necessary, as you will be responsible for the safe and punctual dispatch of trains. You’ll be invited to a 5-day Dispatch course.
• Collaborate with other areas of the business when required to ensure operational efficiency, whilst providing support and assistance to customers during disruption.

Skills, Knowledge & Expertise

We’re Looking for Candidates Who:

• Have a friendly, approachable demeanor with the ability to communicate effectively through written and verbal communication
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.
• A problem solver, as the role will encounter many different situations, whilst always maintaining integrity.

The closing date for all completed applications is on Friday 24th July 2026
*Please note vacancies can close earlier due to high influx of candidate applications*

Job Benefits

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.
Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

Ready to Bring Your G A Game?

About Greater Anglia Recruitment

Want to make a difference working for the railway?
Greater Anglia operates a busy railway network between London Liverpool Street and the east of England. With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. Greater Anglia also operate Stansted Express services between London Liverpool Street and Stansted Airport Roles on the railway are very varied with everything possible from train driving, customer service, being involved with engineering, working in our control room or being part of the HR, finance, marketing, safety, train planning, or communications teams No day is ever the same on the railway! Customers are at the heart of the business, and there's never been a more exciting time to kickstart your career with us.