Operations Manager - #142729

Join Our Team as an Operations Manager!

At Restaurant Associates, we inspire great experiences at some of the UK’s leading cultural and heritage destinations. We are currently seeking a talented and experienced Operations Manager for a prestigious contract based in Stevenage.

Role Overview

The Operations Manager will oversee the daily operations of our retail café, ensuring high standards of customer service, food quality, and cleanliness. In addition, you will be responsible for managing events, including private functions, weddings, and corporate gatherings, as well as conducting regular stock takes to monitor inventory levels.

Key Responsibilities

• Oversee the daily operations of the café, ensuring excellence in service and food quality.
• Manage and coordinate events, including private functions, weddings, and corporate events.
• Conduct regular stock takes and monitor inventory to ensure efficient operations.
• Understand and deliver all contractual terms, fostering a strong relationship with clients and day visitors.
• Promote the venue effectively and act as a brand advocate.
• Lead regular team meetings to ensure clear communication and expectations.
• Encourage and utilise feedback to develop continuous improvement action plans.
• Understand the financial aspects of the business and inspire confidence in your team.
• Identify sales growth opportunities and collaborate with the team to implement strategies.
• Motivate and drive the team to achieve revenue targets while measuring and providing feedback on progress.
• Support the marketing strategy for the venue.
• Ensure the team adheres to health, safety, and environmental compliance standards.
• Effectively manage profit and loss statements.
  
  
  

Our Ideal Candidate

• Effective communicator with a results-oriented mindset.
• Proven experience in the retail or public catering industry.
• Ability to hold teams accountable while motivating and inspiring individuals at all levels.
• Confident in challenging and questioning existing practices.
• Flexible and adaptable to changing environments.
• Previous experience in a similar role is essential.
  
  
  

What We Offer

We believe in rewarding your hard work with a comprehensive benefits package, including:

• Contributory pension scheme
• Opportunities for career growth through our Career Pathways and MyLearning programmes
• Quick access to a Digital GP and additional healthcare benefits for you and your family
• Exclusive travel discounts with TUI, Expedia, Booking.com, and more
• Grocery shopping discounts at Tesco, Sainsbury's, Morrisons, and others
• Up to 44% off cinema tickets
• Cash rewards for spending that can be used on a wide range of brands
• Free wellness, mindfulness, and exercise classes
• Shareable discounts with friends and family
  
  
  

At Restaurant Associates, we strive for excellence in hospitality. Join us in creating memorable dining experiences and become part of a culture that values diversity and empowers all employees to reach their full potential.