Membership Sales Advisor - #190657

Location: Based at Loughborough Leisure Centre, LE11 3HE or Soar Valley Leisure Centre, LE12 7FG
Salary: £25,000 to £28,000 plus excellent benefits
Schedule: Full-time, 37.5 hours per week on a rolling rota, Monday to Friday with varied shifts finishing no later than 8pm, plus occasional weekend shifts which are typically 8am to 4pm

Ready to impact a better future?

Here at Leisure Solutions Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community, whilst helping you to make MORE of every day. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Membership Sales Advisor to join our Team.

As a Membership Sales Advisor in our Serco Leisure team, you’ll play a key role in driving membership growth while delivering a welcoming, engaging experience for every visitor. Your work will help create a thriving, active community and support healthier lifestyles.

You’ll be at the heart of the centre’s success, building relationships, promoting services, and helping people take their first steps towards a more active future. From engaging with local businesses to delivering great tours and conversations, your work will directly contribute to positive impact in the community.

What you’ll do as a Membership Sales Advisor

You’ll be entrusted to:

• Generate new sales leads through outreach to local businesses, groups, and communities
• Promote and sell memberships, health and fitness services, and swimming lessons
• Deliver engaging tours of the facility to prospective members
• Manage incoming and outgoing sales calls and enquiries
• Create and support marketing activity, including social media content
• Track and report on daily, weekly, and monthly sales performance against targets
• Support the delivery of campaigns and promotions across the centre

Does this sound like you?

You’ll be a great fit for this role if you have:

• Proven telesales experience with confidence in achieving targets
• Strong communication skills with a friendly, approachable style
• A proactive mindset with the drive to generate leads and opportunities
• Good organisational skills and the ability to manage multiple tasks
• A passion for health, fitness, or supporting community wellbeing
• Full UK Driving Licence (car)

Vetting and checks:

As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.

What we offer

Trust and Serco Leisure Employee Benefits

• Holidays: 21 days plus bank holidays (and the option to buy up to five additional leave days each year)
• Pension: Up to 6% contributory pension scheme
• Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
• Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let’s impact a better future, together. Apply today.

#leisurejobs

Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. We manage the recruitment process and the Trust’s employees in the delivery of the service on their behalf. The Trust is committed to equal opportunities and requests any potential applicant to contact the Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application. Applicants should be aware that in line with the company’s policy, employees will have a DBS check where appropriate
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