Knowledge & Information Manager Ref. 3494 - #143145
GCHQ
Date: 2 weeks ago
City: Cheltenham
Contract type: Full time
Cheltenham
Job Summary
About us
GCHQ is an intelligence, cyber and security agency with a mission to keep the UK safe. We use cutting-edge technology, ingenuity and partnerships to identify, analyse and disrupt threats. Working with our intelligence partners MI5 and MI6, we protect the UK from terrorism, cyber-attacks and espionage. At GCHQ you’ll do varied and fascinating work in a supportive and inclusive environment that puts the emphasis on teamwork.
The Role
Effective information management is vital to the success of our operations. As a Knowledge and Information Manager, you’ll support our intelligence community by meeting their requirements and ensuring information is shared securely. Based in our Knowledge and Information team, you’ll deliver information services, work with customers across the business, and identify opportunities to shape our processes to meet the changing needs of our organisation.
Job Description
Day-to-day, you’ll promote best practice across the organisation and make sure knowledge and information is accessible, usable and protected. From ensuring information is managed in line with legal and departmental responsibilities, to managing our intranet, online collaboration platforms, document management and corporate records estate - you’ll help provide a service that streamlines the finding and sharing of mission-critical knowledge and information.
You’ll work with a wide range of customers and stakeholders to meet their needs. Whether you’re providing support on our information systems or working with the team to identify new ways of working, you’ll be an active member of our community. You’ll be involved in small and large scale projects, and you’ll seek to bring transformational changes to the way we operate. In doing so, you’ll enable our community to achieve mission success now and into the future.
Day-to-day, you’ll promote best practice across the organisation and make sure knowledge and information is accessible, usable and protected. From ensuring information is managed in line with legal and departmental responsibilities, to managing our intranet, online collaboration platforms, document management and corporate records estate - you’ll help provide a service that streamlines the finding and sharing of mission-critical knowledge and information.
You’ll work with a wide range of customers and stakeholders to meet their needs. Whether you’re providing support on our information systems or working with the team to identify new ways of working, you’ll be an active member of our community. You’ll be involved in small and large scale projects, and you’ll seek to bring transformational changes to the way we operate. In doing so, you’ll enable our community to achieve mission success now and into the future.
Person specification
You’ll have a degree and/or a post-graduate qualification in a relevant subject area such as Information Management, Records and Archives, or Librarianship. Or, you’ll have experience working in a similar sector, for example Information Management, Knowledge Management, Records Management, Librarianship, Information Policy and/or Governance. Importantly, you’ll bring a genuine interest, understanding and aptitude for the Knowledge and Information profession.
Motivated and collaborative, you’ll be comfortable engaging and communicating with customers and colleagues at all levels. You’ll work on individual projects and as part of the team and enjoy supporting colleagues and delivering reliable customer service. As someone who enjoys solving problems and finding solutions, you’ll be able to identify opportunities for innovation and ways to future-proof our services.
Training and development
You’ll receive a mix of internal and on-the-job training, as well as access to external courses and further development pathways. Upon joining, you’ll undertake the Knowledge and Information team’s ‘first 100 days’ induction programme for new starters. And you’ll have a say in which learning areas you wish to pursue taking into account the role, your needs and your preferred learning styles.
You’ll also be encouraged to gain accreditation from professional bodies including AIIM, IRMS and CILIP.
You’ll receive a starting salary of £36,408 plus other benefits including:
At GCHQ diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds. Find out more about our culture, working environment and diversity on our website:https://www.gchq-careers.co.uk/life-at-gchq/diversity-inclusion.html
We’re Disability Confident
About
GCHQ is proud to have achieved Leader status within the DWP’s Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. As a Disability Confident Leader, we aim to ensure that a fair and proportionate number of disabled applicants who best meet the essential minimum criteria for this position, will be offered an interview, if it is practical for us to do so. This is known as our Offer of Interview (OOI). To secure an interview for this role, the minimum criteria (in order of application process) are:
Selection process details
What to Expect
Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order:
Before You Apply
To work at GCHQ, you need to be a British citizen or hold dual British nationality.
This role requires the highest security clearance, known as Developed Vetting (DV). It’s something everyone in the UK Intelligence Community undertakes. You can find out more about our full eligibility criteria and the vetting process here.
Please note we have a strict drugs policy, so once you start your application, you can’t take any recreational drugs and you’ll need to declare your previous drug usage at the relevant stage.
Before you apply, we advise you to consider setting up a separate email address for your contact with us, to ensure your personal and application correspondence remain separate. Try to avoid having identifying features in your email address, such as your first and/or surname and date of birth. This is good practice and will help you to manage your application with us more securely.
The role is based in Cheltenham, so you’ll need to live within a commutable distance. Please consider any financial implications and practicalities before submitting an application, as we do not offer relocation costs.
Please note, you should only launch your application from within the UK. If you are based overseas, you should wait until you visit the UK to launch an application. Applying from outside the UK will impact on our ability to progress your application. You should not discuss your application, other than with your partner or a close family member.
Right To Withdraw Statement
Please be aware that we withhold the right to bring forward the closing date for this role from the original closing date once a certain number of applications have been received. Please be mindful of this and submit your application at your earliest convenience to avoid disappointment.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only.
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
https://www.gchq.gov.uk/section/careers/working-for-gchq
Job Summary
About us
GCHQ is an intelligence, cyber and security agency with a mission to keep the UK safe. We use cutting-edge technology, ingenuity and partnerships to identify, analyse and disrupt threats. Working with our intelligence partners MI5 and MI6, we protect the UK from terrorism, cyber-attacks and espionage. At GCHQ you’ll do varied and fascinating work in a supportive and inclusive environment that puts the emphasis on teamwork.
The Role
Effective information management is vital to the success of our operations. As a Knowledge and Information Manager, you’ll support our intelligence community by meeting their requirements and ensuring information is shared securely. Based in our Knowledge and Information team, you’ll deliver information services, work with customers across the business, and identify opportunities to shape our processes to meet the changing needs of our organisation.
Job Description
Day-to-day, you’ll promote best practice across the organisation and make sure knowledge and information is accessible, usable and protected. From ensuring information is managed in line with legal and departmental responsibilities, to managing our intranet, online collaboration platforms, document management and corporate records estate - you’ll help provide a service that streamlines the finding and sharing of mission-critical knowledge and information.
You’ll work with a wide range of customers and stakeholders to meet their needs. Whether you’re providing support on our information systems or working with the team to identify new ways of working, you’ll be an active member of our community. You’ll be involved in small and large scale projects, and you’ll seek to bring transformational changes to the way we operate. In doing so, you’ll enable our community to achieve mission success now and into the future.
Day-to-day, you’ll promote best practice across the organisation and make sure knowledge and information is accessible, usable and protected. From ensuring information is managed in line with legal and departmental responsibilities, to managing our intranet, online collaboration platforms, document management and corporate records estate - you’ll help provide a service that streamlines the finding and sharing of mission-critical knowledge and information.
You’ll work with a wide range of customers and stakeholders to meet their needs. Whether you’re providing support on our information systems or working with the team to identify new ways of working, you’ll be an active member of our community. You’ll be involved in small and large scale projects, and you’ll seek to bring transformational changes to the way we operate. In doing so, you’ll enable our community to achieve mission success now and into the future.
Person specification
You’ll have a degree and/or a post-graduate qualification in a relevant subject area such as Information Management, Records and Archives, or Librarianship. Or, you’ll have experience working in a similar sector, for example Information Management, Knowledge Management, Records Management, Librarianship, Information Policy and/or Governance. Importantly, you’ll bring a genuine interest, understanding and aptitude for the Knowledge and Information profession.
Motivated and collaborative, you’ll be comfortable engaging and communicating with customers and colleagues at all levels. You’ll work on individual projects and as part of the team and enjoy supporting colleagues and delivering reliable customer service. As someone who enjoys solving problems and finding solutions, you’ll be able to identify opportunities for innovation and ways to future-proof our services.
Training and development
You’ll receive a mix of internal and on-the-job training, as well as access to external courses and further development pathways. Upon joining, you’ll undertake the Knowledge and Information team’s ‘first 100 days’ induction programme for new starters. And you’ll have a say in which learning areas you wish to pursue taking into account the role, your needs and your preferred learning styles.
You’ll also be encouraged to gain accreditation from professional bodies including AIIM, IRMS and CILIP.
You’ll receive a starting salary of £36,408 plus other benefits including:
- 25 Days Annual Leave automatically rising to 30 days after 5 years' service, and an additional 10.5 days public and privilege holidays
- opportunities to be recognised through our employee performance scheme
- interest-free season ticket loan
- excellent pension scheme
- cycle to work scheme
- facilities such as a gym, restaurant and on-site coffee bars (at some locations)
- paid parental and adoption leave
At GCHQ diversity and inclusion are critical to our mission. To protect the UK, we need a truly diverse workforce that reflects the society we serve. This includes diversity in every sense of the word: those with different backgrounds, ages, ethnicities, gender identities, sexual orientations, ways of thinking and those with disabilities or neurodivergent conditions. We therefore welcome and encourage applications from everyone, including those from groups that are under-represented in our workforce such as women, those from an ethnic minority background, people with disabilities and those from low socio-economic backgrounds. Find out more about our culture, working environment and diversity on our website:https://www.gchq-careers.co.uk/life-at-gchq/diversity-inclusion.html
We’re Disability Confident
About
GCHQ is proud to have achieved Leader status within the DWP’s Disability Confident scheme. This is aimed at encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. As a Disability Confident Leader, we aim to ensure that a fair and proportionate number of disabled applicants who best meet the essential minimum criteria for this position, will be offered an interview, if it is practical for us to do so. This is known as our Offer of Interview (OOI). To secure an interview for this role, the minimum criteria (in order of application process) are:
- have a demonstrable understanding of Knowledge and Information Management - to be assessed at initial sift
- meet the minimum pass mark for the application questions about your motivation to work for the organisation and your professional alignment with the role – to be assessed at application form sift
Selection process details
What to Expect
Our recruitment process is fair, transparent, and based on merit. Here is a brief overview of each stage, in order:
- application sift, including looking at your motivation for the role and the organisation
- online interview
- if successful, you will receive a conditional offer of employment
Before You Apply
To work at GCHQ, you need to be a British citizen or hold dual British nationality.
This role requires the highest security clearance, known as Developed Vetting (DV). It’s something everyone in the UK Intelligence Community undertakes. You can find out more about our full eligibility criteria and the vetting process here.
Please note we have a strict drugs policy, so once you start your application, you can’t take any recreational drugs and you’ll need to declare your previous drug usage at the relevant stage.
Before you apply, we advise you to consider setting up a separate email address for your contact with us, to ensure your personal and application correspondence remain separate. Try to avoid having identifying features in your email address, such as your first and/or surname and date of birth. This is good practice and will help you to manage your application with us more securely.
The role is based in Cheltenham, so you’ll need to live within a commutable distance. Please consider any financial implications and practicalities before submitting an application, as we do not offer relocation costs.
Please note, you should only launch your application from within the UK. If you are based overseas, you should wait until you visit the UK to launch an application. Applying from outside the UK will impact on our ability to progress your application. You should not discuss your application, other than with your partner or a close family member.
Right To Withdraw Statement
Please be aware that we withhold the right to bring forward the closing date for this role from the original closing date once a certain number of applications have been received. Please be mindful of this and submit your application at your earliest convenience to avoid disappointment.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is developed vetting (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
Open to UK nationals only.
Working for the Civil Service
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Please note this Post is NOT regulated by the Civil Service Commission.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact
- Name : Recruitment Team
- Email : [email protected]
- Email : [email protected]
https://www.gchq.gov.uk/section/careers/working-for-gchq
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Graduate Systems Engineer
Ultra Electronics Group,
Cheltenham
44 minutes ago
We are Ultra Precision Control Systems Ultra PCS is a leading developer of mission and safety critical equipment in the defence and aerospace industry. Our team of experts are at the heart of our success, which is why we are dedicated to fostering a safe working environment and a positive culture where every staff member feels valued and respected. We...
Security Administrator - R10195898
Northrop Grumman UK,
Cheltenham
1 week ago
UK CITIZENSHIP REQUIRED FOR THIS POSITION: Yes RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE TYPE: UK-Highest Level of Government Clearance TRAVEL: Yes, 10% of the Time Salary: £ 33,000 - £49,400 Define Possible at Northrop Grumman UK At Northrop Grumman UK, our mission is to solve the most complex challenges by shaping the technology and solutions of tomorrow. We call...
Project Manager
Northrop Grumman UK,
Cheltenham
£55,700
-
£83,500
per year
2 weeks ago
Salary: £55,700 - £83,500 Our focus is the successful delivery of projects to our customers and this role is responsible for their overall direction, coordination, implementation, execution, control and completion - ensuring consistency with NGUK strategy, standards, policies and processes. The role of Project Manager is to manage allocated small scale projects and/or work alongside a Senior Project Manager on...