Key Account Manager - Strategic Enterprise Solutions - #148664
Straumann Group
Date: 13 hours ago
City: Poole
Contract type: Full time
Key Responsibilities
Strategic Relationship Management
Strategic Relationship Management
- Own the end-to-end relationship with one of Straumann’s most strategic DSO partners.
- Act as the main point of contact for senior stakeholders within the customer organisation, including C-suite executives, operational leaders, and clinical influencers.
- Build a deep understanding of the customer’s strategy, challenges, and goals – and position Straumann as a trusted, long-term partner.
- Navigate challenging conversations and find mutually beneficial solutions in high-pressure scenarios.
- Lead the planning, execution, and tracking of key joint initiatives, pilots, and implementations across the DSO network.
- Coordinate internal Straumann teams (sales, marketing, clinical, operations, digital solutions) to ensure timely delivery of projects and outcomes.
- Monitor key KPIs, report progress, and adapt plans to ensure alignment with customer and business objectives.
- Identify and develop commercial opportunities within the existing account – including new site rollouts, adoption of digital workflows, training programmes, and portfolio expansion.
- Build strategic account plans with clear goals, timelines, and revenue targets, and drive execution across all levels.
- Leverage data and insights to shape proposals and influence decision-making at customer level.
- Act as the internal voice of the customer, advocating for their needs while ensuring alignment with Straumann’s strategic direction.
- Influence and collaborate with internal stakeholders to remove obstacles, secure resources, and drive account success.
- Facilitate regular governance meetings with internal and external stakeholders to maintain momentum and alignment.
- Market & Industry Intelligence
- Stay informed about the DSO and dental markets, including competitor activity, regulatory developments, and technology trends.
- Use market insights to anticipate customer needs and shape strategic proposals that differentiate Straumann from competitors.
- Experience: Proven track record managing complex, strategic accounts in healthcare, medtech, pharma, or the dental industry. Experience working with or within DSOs is highly desirable.
- Stakeholder Management: Exceptional interpersonal and communication skills, with a demonstrated ability to influence senior stakeholders and navigate organisational complexity.
- Project Management: Strong organisational and programme management skills. Experience leading multi-stakeholder initiatives and delivering measurable outcomes.
- Commercial Acumen: Able to drive commercial outcomes while maintaining strategic relationship value.
- Technical Literacy: Comfortable with digital health solutions, practice management systems, and workflows; able to translate technical concepts into business benefits.
- Education: Bachelor's degree in Business, Healthcare, or a related field. Postgraduate education or professional qualifications are a plus.
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