IT Engineer - #138181

Shape the Future of Work with Eptura

At Eptura, we're not just another tech company—we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe.

Job Description

The IT Systems Engineer role will be establishing, monitoring, and maintaining information technology systems and services. Additionally, IT provides governance for using the network and operating systems and assists in delivering the operational units with the necessary functionality. The IT department controls the company's architecture, hardware, software, and network. The department also provides strategic planning via budgets and vendor management to ensure that resources align with business objectives.

Responsibilities

• Set up, configure, and support internal and/or external networks.
• Develop and maintain all systems, applications, security, and network configurations.
• Break/Fix: Troubleshoot client systems support and network performance issues.
• Provide end-user support and resolution of any technical questions.
• Interact with internal users to resolve fundamental Help Desk issues. Professionally communicate with internal users while maintaining confidentiality.
• Remotely provide end-user support by phone, TeamViewer, MS Teams, or e-mail.
• Recommend upgrades, patches, and new applications and equipment.
• Responsible for systems data Backups and Data recovery.
• Maintain business software applications.
• Professionally respond to telephone calls, emails, chats, and voicemails for customer support.
• Develops and maintains knowledge of legacy, existing, and new PC hardware, and software technology.
• Remotely troubleshoot networking, server, and end-user desktop incidents.
• Be an active participant in the incident management and service request processes.

About You

• Azure, MS365, Network Administration experience and/or training.
• 3+ years’ experience working in a Customer Service role, strongly preferred.
• 2 - 4 years' experience with tech support in a Microsoft environment, strongly preferred.
• Minimum 3 years’ experience working in a Help Desk, Service Desk, or Call Center environment is preferred.
• Experience working with Microsoft Office.
• Mobile Device Operation Systems (Android, iOS, Windows Phone).
• Experience troubleshooting Microsoft Desktop Operating Systems, Microsoft Server OS, and Linux OS.
• Experience with server and or desktop virtualization.
• Experience with networked storage.
• Experience with enterprise data backup solutions.
• Experience troubleshooting MacOS computers.
• Knowledge of networking fundamentals.
• Firewall knowledge such as Palo Alto, Cisco or Juniper.
• Technical writing experience.
• Innovative, team-oriented problem solver
• Strong commitment to providing quality service.
• Excellent interpersonal, negotiation, and communication (verbal and written) skills.
• Excellent organizational, time management and follow-through skills
• Ability to manage multiple competing priorities.
• Unwavering commitment to providing customers with an exceptionally high-quality experience.

Benefits

• 25 Days Holiday
• Contributory Pension
• 3% Company Contribution
• 5% Employee Contribution
• Life Insurance (DIS)
• Eye Care Vouchers
• Flexible Working