ICT Apprentice - #188374

Description

Join our ICT team and gain hands-on experience supporting staff and students across the College while working towards your ICT apprenticeship qualification. You’ll develop real-world technical, communication and problem-solving skills, learning everything from hardware and software support to digital systems, troubleshooting and customer service.
No two days are the same! This is a fantastic opportunity to build your skills, gain industry experience and kick-start your career in IT within a supportive and friendly team environment.
And the best part? Upon successful completion of your apprenticeship, you will be offered a full-time position as an ICT 1st Line Engineer

Main Responsibilities and Duties:

• Provide 1st-line ICT support to staff and students, assisting with technical issues relating to hardware, software, systems and devices.

• Support the setup, maintenance and troubleshooting of IT equipment including laptops, desktop computers, printers, mobile devices and audio-visual equipment.

• Assist with the installation, configuration and updating of software and applications across the College.

• Respond to ICT support requests in a professional and timely manner, escalating issues where appropriate.

• Develop effective customer service skills by building positive working relationships with colleagues, students and external stakeholders.

• Use College systems, equipment and digital technologies safely, securely and in accordance with College policies and procedures.

• Maintain accurate records of support requests, equipment and completed work using manual and computerised systems.

• Ensure compliance with data protection, cyber security and information governance requirements when handling sensitive or personal information.

• Work collaboratively within the ICT team, supporting colleagues, attending meetings and contributing positively to team objectives.

• Manage workloads, apprenticeship assignments and training activities effectively, ensuring deadlines are met.

• Participate fully in apprenticeship training, reviews and development activities, applying learning within the workplace.

• Demonstrate a commitment to continuous professional development (CPD), learning new technologies and developing technical knowledge and skills

Application Requirements

To ensure compliance with safeguarding guidelines, all applicants must complete the application form in full. This includes providing:

• A full employment history from the time you left full-time education, with details of any gaps in employment explained.
• Information on all relevant education and qualifications.

Please note, incomplete applications will not be considered. Your co-operation helps us maintain the highest standards of safety and care for children and young people

Benefits

Click here to view MidKent College benefits

About MidKent College

A GOOD local College for Maidstone and Medway
Every year over 6000 students from Medway, Maidstone and beyond choose MidKent College to continue their studies and prepare for their future career.
Our sparkling campuses in Maidstone and Medway boast some of the best vocational training facilities in the country as well as staff and student social zones and more. Our University Centre Maidstone campus provides a valuable higher education and professional training centre for Maidstone, including South East Institute of Technology and the College's Home Energy Centre. Additionally, in September 2024 we proudly opened Medway School of Arts in Chatham's Historic Dockyard.
All of our campuses benefit from ongoing investment programmes so that we can provide fantastic learning environments for our students.
For over 100 years we've been providing high-quality technical training and apprenticeships in a range of subject areas.
In October 2024 Ofsted rated the College as 'Good'.

Commitment to Safeguarding We are committed to the safeguarding of all our students and staff. This means everyone who works here is required to actively protect them from preventable harm. Our recruitment and selection process includes background checks which will be undertaken on the successful applicant, including an enhanced DBS, and in your application you are required to demonstrate how you meet the Colleges requirements on safeguarding.
The background checks will be carried-out in accordance with the Disclosure and Barring Service (DBS) Code of Practice. The DBS helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. We operate in accordance with the DBS Code of Conduct and Privacy Policy. You can access both of these documents at https://www.midkent.ac.uk/about-us/policy-and-privacy-information
MidKent College is committed to safeguarding and the Prevent Agenda and to promoting the welfare of children and we expect all staff to share this commitment. MKC complies fully with the Disclosure and Barring Service (DBS) Code of Practice regarding the correct handling, storage, retention and disposal of Disclosures and Disclosure information, and undertakes not to discriminate unfairly against any subject of a disclosure on the basis of a conviction or other information revealed.

Since the post for which you are applying may involve unsupervised access to children and vulnerable adults, it will be exempt from the provisions of the Rehabilitation of Offenders Act 1974 and amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children or young people. Candidates who are preliminarily offered a position for such posts will be required to disclose details, cautions (including final warnings or reprimands), or convictions which are not "protected" as defined by the Exceptions Order 1975, 2013 and 2020 or any other matters that may be relevant to their suitability to work for the College including sanctions relating to work with children in any country outside of the UK.

Please note that the College is unable to consider an application further if the candidate declines to complete the Disclosure form.

Commitment to Equal Opportunities
As a proud user of the disability confident scheme the College is committed to equal opportunities and celebrates the diversity of staff and students. As part of our commitment to the scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for a vacancy.
We welcome applications from anyone wishing to work flexibly and those considering a return to work from a career break.