HR Advisor - #190967

At Sureserve Energy Services UK, excellence is not just an expectation; it's our standard. We are at the forefront of providing stellar asset and energy services across the UK. Our mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather.

We are looking for an HR Advisor to provide exceptional support, guidance, and advice to managers and employees across a wide variety of HR matters.

In this role, you will be a key driver of our People Plan, managing employee relations, supporting workforce planning, delivering key projects, and contributing to continuous improvement, diversity and inclusion, and HR systems development.

Key Tasks

• Provide comprehensive, pragmatic HR advice to facilitate early resolution of complex or sensitive ER issues, managing risks in line with company policies and legislation.
• Support and manage cases relating to disciplinaries, grievances, appeals, sickness, capability, and performance management, including liaising with Occupational Health and supporting formal investigations and hearings.
• Advise, coach, and train managers on interpreting HR policies and front-end performance management to ensure consistency, best practice, and conflict prevention.
• Support the Head of HR with organisational change issues, including TUPE and restructurings.
• Manage sickness absence cases to reduce absence in line with targets. Support the review, update, and audit of HR policies to ensure compliance with legislation and best practice.
• Lead on employee engagement surveys and ensure feedback is translated into actionable insights.
• Produce detailed HR metrics and trend analyses (including retention, recruitment, and turnover) to provide the business with actionable solutions.
• Maintain accurate HRIS data, provide first-line support for system queries, and contribute to system improvements and digital HR initiatives.
• Support the HR team with key projects and identify opportunities for process improvements to enhance overall HR service delivery.
  
  

What We Are Looking For (Essential Criteria)

• Demonstrable experience in HR advisory roles with a strong, practical grasp of employment legislation, especially when supporting a multi-disciplined workforce.
• Deep knowledge of handling disciplinaries, grievances, appeals, performance management, long-term sickness, and capability.
• Exceptional ability to build credible working relationships, mentor, coach, and support managers to help them get the best out of their teams.
• Results-focused with the ability to translate goals into concrete actions and solutions, while remaining calm under pressure.
• A sharp attention to detail paired with the ability to prioritize a heavy workload and juggle multiple HR activities seamlessly.
• Clear, simple, and effective communication skills, both written and verbal.
• Proficient in MS Office applications and experienced with HRIS systems.
• CIPD qualification or a relevant HR qualification.
  
  

Our package:

• £35,000 base
• 32 days annual leave
• Cycle to work scheme, and electric vehicle leasing options
• Inclusive, diverse workplace culture with a Gender & Equality Working Group
• Sureserve Academy for career progression and learning
  
  

Diversity and Inclusion at Sureserve Energy Services UK

Sureserve is proud to be an equal opportunity employer, deeply committed to creating a diverse and inclusive environment. We encourage applications from all backgrounds and do not discriminate on the basis of race, ethnicity, religion, gender, gender identity or expression, sexual orientation, age, disability, or veteran status.

If you require adjustments during the recruitment process to enable you to perform at your best, please contact [email protected].

Application and Next Steps

All successful candidates will be subject to our employment eligibility, right to work, and criminal reference checks before starting work with us.