Facilities Manager (North East) (Ref: 4756) - #135839

This position can be based at the following locations: Darlington County Court Darlington, DL3 7RL, Darlington Magistrates Darlington, DL1 1RU, Middlesbrough Teesside Combined Middlesbrough, TS1 2AE, Middlesbrough Teesside Magistrates Middlesbrough, TS1 2AS, York Magistrates York, YO1 9RE

Job Summary

Please refer to Job Description

Job Description

Job Title: Facilities Manager (North East)

Role will be based in York, Darlington or Middlesbrough

As part of your role, you will be expected to work at sites across your region, with occasional travel to other locations in the country.

About Us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice.  We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

About The Role

The Facilities Manager is responsible for oversight of the Facilities Management (FM) and Security service contract provision within a defined portfolio of properties, supporting the wider business objectives of HMCTS and developing a fit for purpose, safe, secure, and modern sustainable Estate.

The role is established to provide a remote support function to HMCTS colleagues by performance managing service providers appointed through fixed term-contract arrangements and deliver a high level of personalised care to our customers, stakeholders and court and tribunal users.

Your role as the Facilities Manager encompasses several key aspects (but not limited to):

• Maintain an established and broad understanding of both the security and facilities management contract arrangements and related supplier responsibilities to swiftly respond to daily user enquiries and resolve problems and issues in a timely manner. This means developing a knowledge of contract framework, specifications, service level agreements and key performance indicators against which supplier’s success can be measured.
• Be the first point of contact for HMCTS Operational Managers and Building Champions to resolve escalated building maintenance and security issues. You will need to be available remotely at short notice to provide contract advice and communicate with supplier colleagues to ensure supplier resources are directed appropriately to resolve critical issues.
• Manage chargeable ad hoc work requests via supplier Computer Aided Facilities Management (CAFM) systems – processing work order approvals within defined financial constraints and ensuring value for money checks are conducted so that agreed costs reflect contract specifications. Approve or reject submitted quotes within two working days to prevent service delays to end users. Complete business case documents to progress chargeable work exceeding financial authority and submit to line manager for review.
  
  

Please refer to the attached role profile for a comprehensive overview of the role.

What are we looking for? (Person Specification)

Essential

The ideal candidate for this position should demonstrate:

• Strong communication skills. The role requires constant dialogue with your customers, and you will be able to explain key contract processes and expectations as well as explanations of issues to an audience without technical understanding.
• Proven experience working with customers and multiple stakeholders to deliver excellent levels of customer service. You will be able to provide examples in previous experience which demonstrates your exceptional people skills. You will build relationships with your customers and supplier staff that strikes a balance between holding our partners to account and a personable approach that ensures we work as a collective to improve standards, avoiding a purely combative approach.
• Proficient using MS Office, Teams, Word, Excel, and Outlook software. You will be responding to many daily enquiries by email and will be confident of writing in a formal manner, occasionally to senior audiences.
• Base level understanding of Fire Safety, Security and Health & Safety.
• Experience of working within defined policies and procedures for example financial constraints.
• You must hold a full UK Driving License. The nature of the Facilities Management role means that you must possess a valid entitlement to drive unsupervised in the UK, at the point of commencement of your duties. Remuneration will be applied in line with organisational policies.
  
  

Desirable

• Experience working within a Facilities Management and Security environment. The ideal candidate might show a successful track record in managing services, properties and relationships in a multi-site FM and Security environment.
• Qualified to institute of workplace and facilities management standard or comparable level.
• Experience in contract management, understanding of contract process and service level agreements/key performance indicators by which we hold suppliers to account.
• Experience of project management. You will work with supplier Project Managers and will take an oversight of the project process, escalating when projects deviate from scope and progress.
• Basic understanding of Asbestos and Legionella Management – although training will be provided.
  
  

Application Process:

To apply for this role, please submit a CV and statement of suitability of no more than 500 words setting out evidence and examples of how you meet the person specification of the role. Please ensure you cover both ‘what’ you do but also ‘how’ you do it. (i.e., the effective skills, knowledge & experience needed to undertake the role)

Interview

If successful at sift you will be invited to attend a remote interview via MS Teams.

During your interview, you will be assessed against the following Civil Service Success Profiles which will include:

• A presentation & follow up questions from the panel, the presentation brief will be sent to you in advance.
• Two experience questions in relation to the person specification.
• One behaviour question on “Managing a Quality Service” (Level 3)
• Strengths will also be assessed however these are not shared in advance.
  
  

About Our Benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.

Job Title: Facilities Manager (North East)

Role will be based in York, Darlington or Middlesbrough

As part of your role, you will be expected to work at sites across your region, with occasional travel to other locations in the country.

About Our Benefits

We reward our people for their hard work and commitment. We have a number of family friendly and flexible working polices that will help you achieve a healthy work-life balance. In addition, we offer a range of employee benefits which include generous annual leave, a highly competitive contributory pension scheme, childcare benefits, season ticket and bicycle loans.

Proud to Serve. Proud to keep justice going.

Person specification

Please Refer To Job Description

Licences

You must hold a full UK Driving License. The nature of the Facilities Management role means that you must possess a valid entitlement to drive unsupervised in the UK, at the point of commencement of your duties. Remuneration will be applied in line with organisational policies.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
  
  

Alongside your salary of £34,140, HM Courts and Tribunals Service contributes £9,890 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [email protected]
• Telephone : 0845 241 5359
  
  

Recruitment team

• Email : [email protected]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/4756?entityId=4756