Empty Homes Coordinator - #145660

We’re VIVID! -We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people!

We are looking for an Empty Homes Coordinator to join our team in Portsmouth! This is a full time role, working 37 hours a week with a minimum of 20% of this to be office based to promote collaboration and team working. This is a 12 month fixed term contract role to cover maternity leave in the team.

Want to know what great benefits we can offer you? 

• 26 days holiday (plus bank holidays) pro rata, with the opportunity to buy or sell annual leave 
• A generous contributory pension of 6%. We’ll match employee contributions between 7% and 10%
• Private medical insurance
• Health care cash plan called Medicash
• Enhanced pay for maternity, paternity, adoption and shared parental leave
• Access to counselling, legal and financial information
• Electric car scheme
• Huge variety of in-house & e-learning courses and a range of coaching and mentoring programmes
  
  

Here’s The Facts About The Role

Our Empty Homes (void properties) team focus on delivering a great customer experience, whilst ensuring our investigation, repair and maintenance is resolved quickly and to a high standard. This role plays a key part in planning and co-ordinating trades work, completing documentation and supporting the team in the day-today activities.

The empty homes co-ordinator will provide an efficient communication, administration and planning function to the Empty Homes service area, including planning trades work and maintaining live records for their day to day activities. You'll be responsible for completing documentation, ordering materials and colleague liaison. You'll acknowledge any customer complaints within defined timeframes when requested and complete call backs for the Empty Homes team within designated timescales.

You’ll regularly liaise with and work alongside other areas of the business, including the customer experience team, to make sure that everything runs smoothly and that service levels are maintained. It’s essential you have excellent attention to detail ideally having come from a planning / administration role within the property and maintenance sector. You’ll need to be organised and able to work well under pressure.

Interviews are due to take place on the 12 June at our Portsmouth office (subject to change).