Defects Officer - Housing - #145108

Paradigm Housing Group


Date: 5 days ago
City: High Wycombe
Contract type: Full time
Are you passionate about delivering exceptional customer care? Do you have a keen eye for detail and enjoy tackling challenges head-on? If so, we have an opportunity for you to join our dynamic Aftercare team as a Defects Officer. The role is varied and involves engaging with our customers, including homeowners and tenants in our new build properties, as well as collaborating with contractors, consultants, and other stakeholders. As part of our Aftercare Team, you'll work closely with Development Delivery, Design & Quality teams, and other internal contacts at Paradigm.

You will be the primary point of contact for customer enquiries regarding outstanding defects. Your exceptional organisational skills and self-motivation will be instrumental in swiftly and efficiently resolving issues, ensuring prompt solutions and proactive communication with our customers. Your ability to keep customers well-informed and maintain regular updates with key contacts will showcase your commitment to delivering outstanding service.

To excel in this role, you'll need excellent IT skills and an ability to adapt to new systems.

If you have a team-oriented approach and a strong work ethic, along with a genuine passion for delivering exceptional customer care, this role is perfect for you. Join us, and not only will you utilise your customer service expertise and communication skills but also gain valuable insights into the housing and property sector, whilst making a real impact in our customers' lives.

About Us

We are a values’ driven, ambitious organisation. We’re Best Companies 2 STAR accredited organisation in recognition of our high employee engagement and offer a welcoming and friendly environment. At Paradigm, we work hard, strive for excellence, in return we offer a great place to work an attractive range of benefits such as Health Cash Plan, Bonus potential, competitive Pension options and 25 days Holiday on starting in addition to 3 days closure at Christmas, up to 3 paid volunteering days as well as supporting flexible ways of working. We welcome applications from all sections of the communities we work in.

Hours of work are: 37 p/w Monday to Thursday 9-5.30pm and Friday 9-5pm with some flexibility over start and finish times.

Further information: For the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email [email protected] and we will respond as soon as possible.

As part of our application process, we ask for a covering statement and CV so we can assess your application against our essential and desired criteria as set out in the job description and person specification. Please include in your covering statement how you meet the criteria so we can see how well you match our requirements and give your application the consideration it deserves.

We reserve the right to close this role earlier than the published date should we identify a suitable candidate therefore we recommend early applications.

Thank you for your interest in Paradigm Housing Group thus far.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Customer Success Manager

Ebury, High Wycombe
2 days ago
Ebury is a leading global fintech company that empowers businesses to trade and grow internationally. It offers a comprehensive suite of products, including international payments and collections, FX risk management, trade finance, and API integrations. Founded in 2009 by Juan Lobato and Salvador García, Ebury is one of the fastest-growing global fintechs, with over 1,700 employees and 38 offices in...

Finance Administrator

Veolia Water Technologies UK, High Wycombe
1 week ago
Veolia Water Technologies, the world leader in water treatment. Veolia Water Technologies provide complete solutions for water treatment. Innovating in key areas such as sustainable development, resource and by-product recovery, our differentiating water treatment processes enable us to offer solutions suited to every application. We are experts in water. Finance Administrator High Wycombe (Hybrid Working) Permanent, Full-Time, Monday to Friday...

Industrial Placement – Student Mechanical Engineer

PerkinElmer, High Wycombe
4 weeks ago
About PerkinElmer At PerkinElmer, we design, manufacture and deliver advanced technology solutions which address the world's most critical human and environmental health and safety concerns. Our Environmental Health business develops analytical instrumentation, and support services, all to protect the quality and sustainability of our environment. PerkinElmer transforms information into actions that improve our safety today and our world tomorrow. transforms...