Databank Administrator - #193576

• Suffolk County Council
• Address: Ipswich County Library, Ipswich, Suffolk, IP1 3DE - Hybrid
• Salary: £25,185 per annum (pro rata)
• Hours: 12 hours per week, flexible working options available
• Contract: Fixed term/Secondment is externally funded by the public health grant, expected to end in 2 years

At Suffolk County Council, every role is an opportunity to make a positive difference. As a Databank Administrator within Suffolk Community Libraries, you’ll help tackle digital exclusion, supporting residents to access mobile data and essential online services.

You’ll play a key role in delivering the National Databank, working with partners and communities to ensure people who need support can stay connected. If you’re organised, people-focused and motivated to make a real impact, we’d love to hear from you.

Reimagine the possibilities.

Your role and responsibilities

Suffolk Community Libraries are an official Digital Inclusion Hub, delivering the National Databank. Often described as a ‘foodbank for mobile data’, the scheme provides free SIM cards to people who cannot otherwise access the internet.

In this varied role, you’ll support the day-to-day administration and delivery of the National Databank, alongside wider business support activities across the service.

You will:

• administer the National Databank, including coordinating referrals, distribution of SIM cards, and working with suppliers and partners
• liaise with recipients and partner organisations to gather feedback and help measure impact
• support the promotion of the Databank internally and externally
• maintain accurate records, databases and mailing lists, and assist with reporting
• provide administrative and financial support, including processing invoices and maintaining spreadsheets
• organise meetings, prepare documentation and support team communications

You’ll work both independently and as part of a wider team, helping to deliver an efficient, customer-focused service.

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.

The team

You’ll be part of Suffolk Community Libraries within the Public Health, Communities and Public Safety directorate, working with partners across Suffolk to improve outcomes and reduce inequalities.

The team is collaborative, supportive and committed to improving access to services, particularly through digital inclusion initiatives. You’ll have opportunities to learn, develop and contribute to meaningful work that supports Suffolk residents.

Although this role is hybrid there will be an expectation to travel to a library.

Empowering Everyone

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

For more information

Please contact Fran Catchpole for a casual conversation. You can reach them by calling 01473 260777 or emailing [email protected]

If you want to apply for a secondment, read the secondment policy first. Make sure you get permission from your current manager before submitting your application.

How to apply

Step 1 - Read the Job and Person Profile (JPP) (Word).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template (Word).

• Give an example of when you provided administrative or business support to a team or project. What was your role and what was the outcome?

• Describe a situation where you had to communicate with a range of people, including external partners or customers. How did you ensure effective communication?

• Can you give an example of how you resolved a query or problem in your work? What steps did you take and what was the result?

• Give an example of how you have promoted a service, initiative or information to others. What approach did you take?

Please note: Without a supporting statement, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

For guidance on completing your application, please see our How to Apply page.

Planning to use Artificial Intelligence (AI)? Please ensure your application still reflects your own skills, experience and ideas. If used inappropriately, your application may not be processed. Please read our guidance for using AI to understand what’s acceptable.

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at [email protected] or 03456 014412. You can find examples of possible adjustments on our Reasonable Adjustment pages.

Closing date: 11.30pm, 19 July 2026

Interview date: Wednesday 5 August 2026

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).