Business Support Specialist – Cargo & Specie - #193806

Description

This dynamic and developing role is Hybrid with required days in our Ipswich Office, overseeing a portfolio of clients ‘post placement / non-contractual’ along with supporting Client Executives to provide excellent Client Service. The successful candidate will be part of the Marine CUBS team. This role is mainly Administration based along with some elements of technical solutions for both direct and reinsurance placements. Will also manage and help develop client and Willis Towers Watson relationships.

The Role:

Client Relationship Management

• Understand the clients’ business needs and look for solutions to deliver those needs through the provision of ongoing service. Investigating / trouble shooting and the ability to see queries through to resolution
• Understand, apply and where necessary explain the business unit policies and procedures
• Provide subject matter expertise where required
• Draw on expertise within the wider Business Unit and across the Group for clients as required
• Liaise with clients and build strong relationships

Business Development

• Actively support the Business Unit drive of the sales process and business area practice activity
• Action new business enquiries to ensure they have correct regulatory and compliance checks prior to the sales team placing the business.

Placement Management

• Work closely and maintain working relationships with key stakeholders
• SPOE (Second Pair of Eyes) checks and approving CEM documents before the Sales Team send to clients.
• Checking correct documentation has been received and issued and completing real time filing to pass audit checks.
• Ensure compliant processing within internal metric framework
• Ensure accurate loading of data within agreed time and quality standards
• Check policies and client documentation as appropriate in conjunction with colleagues in Mumbai

Operational and Service Delivery

• Deliver ‘Post Placement’ client service, adhering to standardized policies, procedures, and service standards by utilizing a range of system applications.
• Support the Business Unit in accurate budgeting, forecasting, and tracking of revenue
• Deliver high levels of client service in line with Marine standard operating procedures for client activity
• Communicate effectively with clients, associates, markets, and others where appropriate to maximize service delivery levels
• Manage KPIs/SLAs to ensure targets are met
• Ensure adherence to Group policies, procedures, and all regulatory requirements

Qualifications

What you’ll bring

• Skilled at building effective relationships, at all levels, with key stakeholders

• Proven track record of delivering high levels of client service

• Ability to represent the practice and Willis Towers Watson with integrity and credibility

• Good communication, negotiation, and interpersonal skills

• Able to prioritize, manage deadlines and work under pressure

• Attention to detail and can do attitude

• Ability to work both independently and as part of the wider team

• Experience of working with and adhering to processes and systems to support client service delivery

• Insurance experience preferable.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected]