Customer Service Coordinator (6 Month FTC) - #187381
Medica Group
Date: 1 week ago
City: Hastings
Contract type: Full time
Job Description
Customer Service Coordinator
Salary: £26,227.50 p/a dependent on experience
Plus access to annual bonus
Hours: Monday to Friday, 8.30am to 5.00pm
Job Role
This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their Customer Service Team due to organic growth.
In this role, you will act as the primary point of contact for our growing client base, ensuring a high standard of customer service and professional communication. You will be responsible for processing all Elective stats and managing all tasks related to work requests, including Teleradiology+. The role includes producing weekly and monthly client reports to highlight Elective performance, as well as proactively monitoring service delivery to ensure key metrics are consistently achieved.
You will collaborate closely with other teams and departments, identifying trends or issues and resolving or escalating them as appropriate. Additionally, you will support the review and resolution of formal complaints and provide essential administrative support to the Customer Service Team.
Who We Are
Medica is the UK’s leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth, now is a great time to become part of our journey.
We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.
Requirements
Job requirements
Flexible and hybrid working
A company culture that promotes work life balance
Commitment from employers to continued learning and development
Access to Employee Assistance Programme
Annual bonus
Enhanced holiday allowance + bank holidays
Group life assurance
Pension
Social events
Sick pay
Cycle to work scheme
Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form to help us identify recruitment trends and address any concerns.
Learn more about Medica and the work we do: https://medica.co.uk/
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
Customer Service Coordinator
Salary: £26,227.50 p/a dependent on experience
Plus access to annual bonus
Hours: Monday to Friday, 8.30am to 5.00pm
Job Role
This is an exciting time to join the UK’s largest private healthcare telemedicine company based in Hastings, East Sussex, who are expanding their Customer Service Team due to organic growth.
In this role, you will act as the primary point of contact for our growing client base, ensuring a high standard of customer service and professional communication. You will be responsible for processing all Elective stats and managing all tasks related to work requests, including Teleradiology+. The role includes producing weekly and monthly client reports to highlight Elective performance, as well as proactively monitoring service delivery to ensure key metrics are consistently achieved.
You will collaborate closely with other teams and departments, identifying trends or issues and resolving or escalating them as appropriate. Additionally, you will support the review and resolution of formal complaints and provide essential administrative support to the Customer Service Team.
Who We Are
Medica is the UK’s leading telemedicine provider, supporting over 50% of NHS trusts with specialist reporting services across the globe. With over 240 head office staff and continued growth, now is a great time to become part of our journey.
We welcome applications from all backgrounds and communities to help us build inclusive teams and a diverse workforce. We offer flexible working arrangements to support work-life balance and encourage everyone to be themselves at work.
Requirements
Job requirements
- High emotional intelligence.
- Effective interpersonal communication and motivation skills.
- Good organisational and timekeeping skills.
- Strong problem-solving skills.
- High level of accuracy with data entry and administration
Flexible and hybrid working
A company culture that promotes work life balance
Commitment from employers to continued learning and development
Access to Employee Assistance Programme
Annual bonus
Enhanced holiday allowance + bank holidays
Group life assurance
Pension
Social events
Sick pay
Cycle to work scheme
Access to free and regular personal development & wellbeing events
We request all applicants to complete a confidential equalities monitoring form to help us identify recruitment trends and address any concerns.
Learn more about Medica and the work we do: https://medica.co.uk/
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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