Customer Service Advisor - Mini Rotation - #192722

Tomorrow is our home

Start at BSH Home Appliances Group if you believe in delivering quality: As a leading manufacturer of home appliances and solutions, we can rely on people in our production sites who do their best. With our global brands Bosch, Siemens, Gaggenau and Neff as well as our local brands, we fully trust in their excellent work. In return, they know we will give them the chance to extend their skills and grow. Join us now and give your career a home.

Permanent (P)

Total weekly hours: 37.5

The role offers a hybrid working model, alternating between two weeks in the office and two weeks from home. Candidates must be available to work one Saturday in every three. Working hours operate on a weekly rotating schedule of 8:00am–4:00pm and 10:00am–6:00pm.

Your responsibilities:

• Booking engineer visits, providing and assisting with troubleshooting and ongoing maintenance of an appliance.
• Registering appliance warranties; Offering extended warranties.
• Identifying and ordering spare parts and accessories.
• Providing pre-purchase advice and replacement appliances.
• You will ensure that telephone calls are handled promptly, efficiently and meet our call and quality targets. You will also adhere to GDPR legislation and ensure full confidentiality at all times.

Your profile:

• A customer service background is required; you will also need to have strong telephone communication skills, be customer focused and able to demonstrate empathy.
• Accuracy, flexibility and the ability to problem solve will be necessary in this role.
• The ability to work as an individual whilst contributing to the overall success of the team is paramount.
• You will also need to be computer literate, able to work under pressure, and show resilience.
• Strong communication skills and you will maintain a professional attitude, building and maintaining relationships with internal and external stakeholders.

Benefits:

• Competitive salary and bonus package.
• Life Assurance.
• Enhanced Holiday Entitlement.
• Contributory Pension Scheme.
• Salary Sacrifice EV scheme. (Subject to eligibility)
• Employee Discount and Access to BSH Reward website.
• Training and Development Opportunities.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

B/S/H/ Home appliances under the brands