Customer Service Advisor - #192893

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Date: 9 hours ago
City: Leeds
Salary: £25,800 per year
Contract type: Full time

Customer Service Advisor - Central Leeds

The rewards

  • £25,800 per annum
  • Hybrid working
  • Permanent, 35 hours per week
  • Monday to Friday

The role of Customer Service Advisor:

  • Managing a caseload of clients and supporting them through stages of finding sustainable financial solutions
  • Gathering and reviewing information and identifying any gaps
  • Ensuring cases progress efficiently and accurately
  • Acting as main point of contact for clients
  • Preparing clear, accurate documentation and maintaining records
  • Liaising with third parties and negotiating realistic outcomes
  • Ensuring all work meets internal and regulatory standards

The ideal Customer Service Advisor:

  • Experience in a customer-focused or regulated environment
  • Excellent communication and interpersonal skills
  • Strong attention to detail and analytical ability
  • Confidence handling sensitive situations and negotiating outcomes
  • Experience in financial services, collections, complaints, customer resolutions, or case management advantageous

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