Customer Liaison Officer - #143154

We're proud to say that we're a passionate bunch here at Abri. We want to provide an excellent customer experience for our current and new residents and that’s where you come in.

We are looking for a new Customer liaison Officer to join our team based in Bracknell to take ownership of customer issues and keeping customers informed and updated on outstanding works. You will deliver a focused, post completion customer care service to our market sale purchasers and shared owners moving into new Abri homes.

You will Manage effective customer communications and provide support ensuring the ‘Customer Journey’ is a seamless, positive experience and that customer satisfaction is high.

Exceptional customer service skills and being consistent and efficient will be essential to succeed in this role.

You’ll not only be tasked with driving customer satisfaction and ensuring all complaints are dealt with promptly, but also embedding a culture of continuous improvement throughout our services. Remember, we don’t want to do things how they’ve always been done, we want to make them even better!

This is a full-time role, requests for part-time working are unable to be considered.

An essential requirement of the role is to have access to a vehicle and full driving license, and we are sorry that applications from non-drivers cannot be considered.

Want to know more about this fantastic opportunity to really make a difference in the lives of our customers? Take a look at the job description on our careers page.