Customer Accounts Advisor - #192407

About The Role

We have a new fixed-term opportunity within our Billings & Collections Team. We are currently looking for a Customer Accounts Advisor to join us at our Salford Quays location.

This is a fixed-term opportunity for up to 12 months.

Reporting into the Billings & Collections Team Manager this roles core function will be to take responsibility for managing and optimising the financial performance of RAC by ensuring the timely and accurate billing of customers and the efficient collection of outstanding balances.

You’ll manage your own portfolio of customer accounts, resolve billing queries, support customers with payment options, and work closely with colleagues across RAC to achieve the right outcomes for both our customers and the business.

You’ll combine strong attention to detail with confident customer communication, while working towards individual, team, and departmental performance targets.

This full-time role will be delivered on a flexible hybrid model of working three days from home and two days in the office.

We offer more than a job. We offer a career with purpose.

As a Customer Accounts Advisor at RAC, you’ll get benefits that go the extra mile

• Earnings That Motivate – enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.

• Tools to Drive Your Future – get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.

• Time Off That Matters – enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.

• Financial Security & Perks –pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.

• Wellbeing That Works for You – our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.

• Extras That Make a Difference - access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.

What you’ll do

As well as being responsible for the timely and accurate preparation and delivery of invoices and statements for an assigned portfolio of customers, you will also:

• Deliver on KPIs including individual/team/departmental collectable debt and aged provision targets.
• Follow established departmental collection processes, including, appropriate and targeted communication with customers regarding payments.
• Monitor customer accounts for overdue payments and pro-actively contact customers to negotiate payment arrangements and resolve payment issues.
• Provide an excellent customer experience by investigating and addressing customer enquiries and concerns.
• Process customer card payments over the telephone as well as setting up and managing direct debit authorities through the accurate entering of data into the relevant payment platforms.
• Develop a good working knowledge of RAC’s financial platform, Agresso and be able to allocate and reconcile received payments and interpret accounts to understand historical transactions and respond to queries.

What you’ll need

Possessing experience in working in a billing and collections, accounting, customer service or finance function whilst having a good working knowledge of FCA and financial compliance procedures would be beneficial, along with the following;

• Experience of working to individual, team and departmental targets.
• An understanding of financial principles and billing software.
• Ability to build relationships and communicate effectively with customers.
• Detail oriented with a high level of accuracy in data entry and record keeping.
• Ability to work to tight deadlines and prioritise your own workload.
• Computer literate with a good working knowledge of MS Office applications.
• Understanding of different payment methods including credit card, BACS, direct debit and cheques.

Why RAC?

For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Ready to make a difference? Your next career move starts here.