Clerical Worker - #135111

Job Overview

Band 2 Admin and Clerical Assistant

We are looking for a confident and efficient person, who demonstrates a helpful, courteous, professional and sensitive manner at all times, to join our busy Speech and Language Therapy administration team based in Wrexham Child Health Centre. This is a part time post, 21.25 hours per week, to be worked over 3 days.

The ability to speak Welsh at level 4/5 is essential for this role.

Main duties of the job

Working as part of a small but very friendly team, the role will include inputting patient referrals on to the patient administration system and contacting patients by letter and telephone to arrange appointments for Speech and Language Therapy, distribution of reports and scanning.

Excellent IT skills, ideally in using a hospital administration system (or similar) are essential and you’ll need to be an excellent, tactful communicator, sensitive to the needs of those with speech and language difficulties.

By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, parents, carers, relatives, medical staff and other services, using the telephone and in writing, with courtesy and discretion at all times.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• Good general education
  
  

Desirable criteria

• ECDL
• NVQ Level 2 in relevant Administration or Customer Services
  
  

Experience

Essential criteria

• Admin experience in relevant customer/patient service role
  
  

Desirable criteria

• Experience of working within the NHS (hospital environment)
• Experience within busy office environment
  
  

Aptitude And Abilities

Essential criteria

• Excellent communication skills.
• To function efficiently under pressure and to meet deadlines.
• Good knowledge of IT and Windows applications:
• Ability to speak Welsh
  
  

Desirable criteria

• Knowledge of Patient Administration system/ ORACLE
  
  

Other

Essential criteria

• Friendly and efficient telephone manner
• Flexible approach to working duties