Case Handler - #151529

Department: Claims Management

Location: Home United Kingdom

Description

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

· Reward platform – discounts for over 800 retailers
· 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
· Development, training, and professional qualifications

Davies Group are looking to recruit a Case Handler to join the VeriRate (Motor Division) Team.

Previous Experience is not essential as full training is given.

Since 2009 VeriRate has worked with large insurance companies and solicitor firms to validate claims for car hire, which are instigated by the non-fault party to a car accident against the at-fault party: this is credit hire. We focus on the cost of the hire charges being claimed by undertaking our own market research into the cost of hire from mainstream hire companies such as Avis and Enterprise. Our market research is gathered and compiled into a Court compliant report using our very own bespoke VeriRate system, which compares the credit hire charges to the mainstream hire costs. These reports are then used by our clients to negotiate the settlement of the credit hire charges being claimed.

What will your day look like:

Compiling Court compliant witness statements using the Verirate system
Court Attendance when required to provide evidence against the produced reports
To become a subject matter expert on car hire and BHR (Basic Hire Rates)
Maintain the required SLA levels
Input new instruction onto the VeriRate system
Attend team meetings at the Preston office when required
Assist with incoming calls to the department
General housekeeping requirements

Knowledge and Abilities:

GCSE In Math and English (Minimum of Grade C or equivalent)
Computer Literate
Use and Knowledge of Microsoft Office to include Word, Excel and Outlook
Good and Clear Telephone Manner
General knowledge of civil litigation and court procedure (is a nice to have)
Report Writing
Presentations (Written and Oral)
Excellent time management with the ability to work to deadlines
Good organisational skill

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan