Bereavement Officer - #196346

Job Overview

This is an exciting opportunity to join the Mortuary and Bereavement Services Team in BCUHB. The position provides important support to a busy department and is challenging and rewarding.

Based at the Ysbyty Glan Clwyd in Bodelwyddan you will be responsible for providing the bereavement service. This advert is for a part time position to work Thursday and Friday 08:00-16:00.

Main duties of the job

The post holder is responsible for assisting in the provision of the Mortuary and Bereavement Services. This service includes liaising compassionately and professionally with families and patient representatives together with BCUHB staff to ensure that Medical Certificates of the Cause of Death are issued by the hospital. The post holder will also be responsible for liaising with the Medical Examiner service and the HM Corner service and providing a service to pregnancy loss remains.

The post will entail facilitating family and coroner viewings, on occasions overseeing the mortuary body stores and disposal of pregnancy loss remains, providing support to the service across the health board sites.

The post holder will be expected to participate in an on-call rota.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria

• NVQ Level 4 in Customer Service or have an equivalent or demonstrate equivalent skills, knowledge and experience.
• Knowledge and understanding of death registration and statutory duties.
• Knowledge of and understanding of consent.
• Knowledge of the structures and requirements of the Human Tissue Authority.
• Continuing professional development
• Knowledge of and understanding of the Medical Examiners Office.
• Knowledge of rituals of other beliefs and ethnic groups related to death.
  
  

Desirable criteria

• ECDL
  
  

Experience

Essential criteria

• Experience of working in the care of the deceased.
• Proven record of excellent communication skills when having difficult conversations.
  
  

Desirable criteria

• Experience record of working with distressed and bereaved clients
• Proven record of working in the care of the deceased
  
  

Aptitude And Abilities

Essential criteria

• Ability to work as part of a team and on own initiative.
• Confidence when dealing with other agencies and to manage conflicting demands.
• Ability to demonstrate compassion and empathy when dealing with the deceased and their relatives.
• Good time management, organisational skills, telephone and communication skills
  
  

Desirable criteria

• The ability to speak or learn Welsh to a satisfactory level.
• Ability to drive as role may require post holder to drive private ambulance.
  
  

Values

Essential Criteria

• Sympathetic, Empathetic, Diplomatic
• Ability to work independently as well as part of a team
• Ability to prioritise competing demands
  
  

Other

Essential criteria

• Ability to travel within geographical area in a timely manner
• Satisfactory DBS Clearance
• Ability to manual handle and transfer equipment weighing over 10kg
  
  

Desirable criteria

• Hold a current driving licence