Associate Agent (Leeds, UK - 6 Month Fixed-Term Contract) - #189821

Company Overview

Mitek (NASDAQ: MITK) is a global leader in digital & biometric identity authentication, fraud prevention, and mobile deposit solutions. Our verified identity platform and advanced image capture solutions are built on the latest advancements in biometric recognition, artificial intelligence, computer vision and machine learning, and trusted by over 7,500 organizations worldwide. We are headquartered in San Diego, California, with operations in the United Kingdom, Spain, France, Mexico, and the Netherlands. Visit us at www.miteksystems.com.

At Mitek, we believe that teams are more resilient, effective, and innovative when they benefit from a wide range of ideas, lived experiences, and perspectives. The strength of our organization is deeply rooted in the people who power it.​​

We know that a workforce reflecting the richness of our communities and customers helps us better serve their needs. These lived experiences influence our decisions, shape our products, services, and help us grow with intention. When it comes to talent, our goal is clear: to discover exceptional individuals and to ensure they discover us. We prioritize drive, skill, experience, and ambition in everything we do for our clients.

Role Summary

As an Associate Agent, you will work from our Leeds office reviewing Proof of Identity (POI) documentation, and real-time images, assessing legitimacy, and accurately entering data into our systems. You will work to varying service level agreements (SLAs) with strict timeframes, so we are looking for individuals who are focused, reliable, and committed to delivering high-quality work in a fast-paced environment.

What You Will Do (Essential Responsibilities):

• Review identity documents for administrative and legal accuracy
• Quality-assess images captured by the customer
• Assess whether the document is authentic/fraudulent
• Check the accuracy of information already in the system
• Extract document data and input into the system
• Classify document types
• Identify key document security features
• Work onsite in our secure office in Leeds, with highly regulated information

Who You Are (Soft Skills & Attributes):

• A collaborative, detail-oriented individual
• Continuous learner who values a new challenge
• Effective communicator
• Highly focused, with exceptional attention to detail
• Calm and composed under pressure
• Committed to ongoing personal and professional development
• Punctual, reliable, and highly conscientious

What Do You Need (Required Knowledge, Skills & Abilities):

• Strong IT literacy
• Strong accurate typing abilities
• Able to work towards targets and performance metrics
• Comfortable adapting to frequent procedural updates
• Clean criminal record (DBS check) and clean credit record (e.g.no CCJ or bankruptcy)
• Eligible to work in the UK
• Three references (employment or academic)
• Able to reliably commute to LS1, Leeds

What Would be Nice (Preferred Skills & Experience):

• Previous office experience in administration or data entry
• An understanding of GDPR
• Criminology background
• Working knowledge of the KYC industry

What We Offer You (Training & Benefits):

• Development: For your first two weeks of employment, you will receive full-time training from Monday to Friday, 9:00 a.m. to 5:00 p.m. Once you have completed this, you will move to your allocated shift pattern.
• Health and Wellness: Full private medical coverage and life insurance.
• Investing in Your Future: Generous pension plans and learning allowances, including E-learning platforms.
• Employee Assistance Program: 24/7 Comprehensive and confidential assistance provided to employees and family members for a wide range of services, including financial planning, mental health consultations, and goal setting.
• Work-Life Balance: Competitive hourly annual leave allowance.
• Culture and Community: Engaging social events
• Employee stock purchase plan
• Paid volunteer time
• Referral programme

Working Schedule:

• Dependent on shift pattern
• Some weekend, evening and bank holiday availability required
• 9-hour rotating shifts; flexibility across early, afternoon, and late shifts essential
• Ability to commute: Must be able to reliably commute to Leeds LS1

Working Schedule:

• Dependent on shift pattern
• Some weekend, evening and bank holiday availability required
• 9-hour rotating shifts; flexibility across early, afternoon, and late shifts essential
• Ability to commute: Must be able to reliably commute to Leeds LS1

Eager to be part of a pioneering team at the forefront of identity verification technology? Apply now and help us shape the future of secure digital identities!

Job Type: Full-time

Pay: £22,000.00-£24,500.00 per year

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• Referral programme

Work Location: In person