Service Advisor

Pendragon
Full time Full day
Darlington

Evans Halshaw Citroen Darlington


Service Advisor


A basic salary of £23,218 with a bonus of £4,800 with pension, critical illness, life assurance, single health care, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.


As a Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre type environments.


It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind!


As a Service Advisor, it is essential that you hold a full UK drivers’ licence.


What does the role of Service Advisor involve?



  • Providing estimates, booking and scheduling service/repair work

  • Advise a recommended course of action and accurately invoice for work carried out

  • Ensure customers are fully informed of all available extras, accessories and value products

  • Be a main point of contact and offering support and guidance to customers and managing customer complaints

  • Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers

  • Deputise for the Service Leader


What do you need to succeed as a Service Advisor?



  • Great organisation/admin skills and experience using computer systems

  • Upselling experience as well as being comfortable in fast-paced environment

  • Able to maintain customer service levels whilst meeting KPI’s and deadlines


We offer fantastic development programmes for all team members who are committed and want to progress and fast track their career within an exciting and fast-paced industry. Alongside that, we have fantastic benefits including 22 days holiday and a wide variety of discounts.


This is a great place to realise your potential and unlock you career, hit the apply button and join us today!

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