Retail Supervisor

Longleat Enterprises Limited
Full time Full day
£19,000 - £22,000 / year

Retail Supervisor - Cheddar Gorge and Caves

Cheddar Gorge and Caves (part of the Longleat Enterprises group) is a world-famous site set in an Area of Outstanding Natural Beauty and is one of Britain's most spectacular natural landmarks. From its awe-inspiring cliffs to its extraordinary subterranean stalactite show caves, Cheddar Gorge & Caves holds many fascinating secrets about our prehistoric ancestors, and is an international centre for caving and rock climbing. At 400ft deep and 3 miles long, England’s largest gorge with its spectacular pinnacles and beautiful caves (one is over 500,000 years old!) offer visitors an exciting day out all year round.

The team at Cheddar Gorge embrace the same values as their colleagues at Longleat – to engage and inspire; to put people first, treating everyone with respect; to continuously improve; to act with integrity and to take accountability.

An exciting opportunity has arisen for a Retail Supervisor to join our team for the re-opening of Cheddar Gorge and Caves. You will lead by example to ensure the team deliver consistent high standards of guest service, so that all retail outlets operate effectively and efficiently.

What will this role entail?

Reporting to the Operations Manager, you’ll be responsible for leading and supervising the retail team, developing and training team members and maintaining a high standard of presentation in all retail areas.

Key duties will include:

  • Supervise, train and develop the retail team to deliver outstanding guest service

  • Support the development and implementation of Retail Plans to maximise profit performance, enhance the guest experience and ensure excellent guest satisfaction scores

  • Ensure the smooth daily operation of all retail outlets

  • Responsible for effective team deployment, focusing on efficiencies & workload, as well as training and development

  • Proactively contribute to the development of the department and the achievement of department objectives

  • Must be able to undertake (after training) the role of Duty Manager / key holding & efficiently undertake all associated duties & responsibilities (includes opening and closing procedures)

What will I need to be considered for this vacancy?

  • Has a good solid understanding of the daily operations of a retail department

  • Has worked within a fast-paced/customer facing environment

  • Minimum of 1 years supervisory experience in a busy retail or multi outlet site

  • Highly organized and highly motivated with an ability to work on own initiative and in a team

  • Flexibility and adaptability to juggle a range of different tasks and to work extra hours to meet deadlines

  • Ability to see potential issues as they arise and resolve any negative situations

What will I receive in return?

As a Retail Supervisor you will receive a salary between £19,000 - £22,000 per annum in addition to a range of attractive benefits that include;

  • 29 days holiday inclusive of bank holidays

  • Complimentary tickets to Longleat and Cheddar Gorge, 18 per annum pro rata.

  • 50% off Annual passes for your Friends and Family, free entry for yourself.

  • Discounts on food and beverages and retail merchandise

  • 20% off VIP Experiences, 10% off Accommodation at Longleat.

  • Company Pension

  • Life assurance cover and more perks.

You’ll be employed on a permanent 40 hour contract working 5 days out of 7, including weekends, evening and bank holidays as required. Earliest start time 8am, latest finish time 8pm, varying in accordance with opening times.

Cheddar, Somerset

All applications to be submitted online, and strictly no agency calls or agency CV submissions.

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