Customer support executive

Full time Full day
£22,000 / year
November 29, 2021


£22,000 per annum with generous annual pay reviews

The role

Working as part of Snaptrip’s Customer Operations team, the customer support executive will:

  • Ensure a high level of customer service and a positive customer experience.

  • Understand and gather information from guests keeping it up to date and ensure accurate and efficient data entry.

  • Provide accurate, valid, and complete information by using the right tools, methods, and processes.

  • Convert guest's enquiries into holiday bookings.

  • Support other members of your team with passion, energy and commitment whilst being open to feedback.

The person

We’re looking for somebody who is:

  • Proactive and flexible.

  • A customer driven and positive individual with a passion for delivering outstanding customer service.

  • Have passion, enthusiasm and a strong commitment to achieve and exceed targets and overcome challenges.

  • Strong communication and listening skills to fully understand our guest requirements.

  • To engage and communicate with guests with impact, to deliver personalised solutions to their holiday requirements and actively close the sale.

  • Very efficient with the ability to prioritise yet consistently deliver with attention to detail.

  • The highest personal standards and pride in attitudes and behaviours displayed.

  • Ability to adapt to change in a fast paced sales environment during our busier months.

If you are a highly motivated and passionate CS individual you will thoroughly enjoy this role at our fun and vibrant offices on the South Bank, in London. We have 1 permanent full time position available working 5 days a week (shared rota to cover Mon-Sun). Hybrid home working options available for this position.

Why the Snaptrip Group?

  • Competitive salary.

  • 25 days paid holiday.

  • A shiny new Macbook.

  • Stylish Central London office near the Thames - also opportunity for remote working.

  • Be part of a dynamic and fun team who move technological mountains incredibly quickly.

  • Free alcoholic beverages and fresh coffee on tap.

  • Arcade machine with weekly challenges!

  • Flexible hours and working practice.

  • Discounts off any stay booked via one of our sites.

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