Patient Access Clerk

The Royal Wolverhampton NHS Trust
Part time Full day
£18,546 - £19,918 / year
Wolverhampton
We are looking to appoint a Patient Access Clerk within the Patient Access administration team based at New Cross but also to cover in all other areas within the Patient Access structure as required



23.5 Hours per week:


  • Monday & Thursday 8.30am to 2.00pm to include( 1x30 minute unpaid break).

  • Friday 11.00am to 5.00pm to include (1x30 minute unpaid break)

  • Saturday 8.00am to 5.00pm to include (1X30 minute unpaid break & 2X 15 minutes unpaid breaks.)


The post will require you to undertake various clerical/reception and appointments duties in connection with the administration processes within Patient Access services. You must possess excellent communication skills both face to face and over the telephone. You must be able to use a keyboard to input information, as well as possessing a mature outlook when dealing with sensitive and confidential issues. You will be required to cover in the absence of colleagues



To undertake various administrative duties associated with the custody and use of health records as outlined in the Health Records Policy (OP07) as well as those associated with a patient’s admission and/or attendance to the Trust, as outlined in the Patient Access Policy (OP39)It is expected that staff will undertake duties relating to any aspect of service provided by the Patient Access Team



This will include central call centre, clinic preparation, appointments, and outpatient reception. It is expected that staff will be able to demonstrate a reasonable level of initiative in organising their workload and in taking decisions and action within clearly defined limits



To have an understanding and action accordingly within clearly defined limits Referral to Treatment (RTT) and to ensure that pathways are correctly recorded, updated or closed appropriately



To ensure patient confidentiality is maintained at all times



The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients



We are delighted that we have been rated as“Good”by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020



The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

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