E-Commerce First Line Manager - SDC

Pets at Home Group
Full time Full day
Northampton

E-Commerce First Line Manager


Pets at Home Ltd has over 430+ stores across the UK and continues to grow and evolve


each and every year. Our Distribution Centre in Northampton houses both retail and multi-channel operations. The site currently has approx. 650 colleagues with the capacity to expand the operation further.


This is a really exciting opportunity to join a growing business as a First Line Manager within our retail sector in our DC in Northampton, with excellent progression paths available. You will required to work either AM (06:00-14:00), PM (14:00-22:00) or night shifts (22:00-06:00).


Job Description


Reporting to the Site Shift Manager, responsible for all operational and site aspects of a Distribution Centre.



  • Maintain a proactive approach to risk management and adherence to site health & safety regulations to ensure a safe working environment.

  • Ensure the operation consistently meets the requirements of the business, in terms of quality, productivity, daily and weekly operations reporting and key performance indicators (KPI) management.

  • Identify opportunities for continuous improvement and added value whilst key service levels are not affected.

  • Maintain the accuracy of the warehouse stock file, ensuring stock control processes and controls are adhered to.

  • Responsible for developing a collaborative relationship with internal teams & suppliers to ensure that communication within the operation is consistent.


Principal Accountabilities



  • Conduct daily briefs to the team, covering volumes to be picked/service level/damages/error rate and own shift case rate, also covering the % picked and actual against the business demand.

  • Plan and manage the day to day requirements of their designated area to meet demands, utilising the colleagues available in the areas that suit for that days requirements.

  • Monitor all absence from work ensuring all Return to Work Interviews are completed and action taken where required.

  • To liaise with Stock Control daily to discuss warehouse cross offs and availability and rectify accordingly, covering any replenishment errors.

  • To ensure all accident / incidents investigations are carried out and reports presented to Human Resources.

  • Be pro-active in the planning of the shift patterns including precise and accurate handover shift by shift.

  • Carry out the disciplinary procedure up to the written warning stage, ensuring that all disciplinary procedures have been adhered to within the Company handbook.

  • Liaise with agency representative on a daily basis regarding performance/absence/ holiday/discipline.

  • Liaise with transport department daily to assist in the best way to consolidate loads without jeopardising the service to stores.

  • To promote a safe working environment for all colleagues and that all the colleagues are briefed on statutory regulations as well as company regulations relevant to Pets at Home.

  • Manage all the overtime that is required taking into account the budget figures that have been set within individual areas to meet the business and costs demand.

  • Oversee the holiday entitlement for their areas and manage in line with the site policy.

  • Produce accurate KPI's on a daily basis for the Site Shift Manager ensuring all information is reliable and precise.

  • Ensuring that the general standard of housekeeping is to agreed standards.

  • Ensure that all mechanical handling equipment (MHE) is maintained and operated to safe working standards in accordance with health and safety requirements.

  • Ensure all colleagues are fully trained to carry out their tasks effectively.

  • Maintain effective and constructive colleague relations.

  • Represent the warehouse on the colleague improvement forum and health and safety committees.


Will act upon and follow up any other reasonable requests as identified by senior management


Candidate Attributes



  • You will need to be a career focused, highly motivated management professional

  • Have demonstrable experience in leading a team within a Logistics/Supply Chain/Warehouse/Distribution Centre setting

  • Exposure to working in an automated environment

  • Proficient IT capability, comfortable with WMS systems (JDA or similar)

  • Flexible to the ever changing business needs

  • Good leadership qualities, ability to influence change with a flexible approach to work

  • Additional qualifications relevant to the role such as H&S, IOSH, NEBOSH, Fire training, Risk Management and Racking inspections


We are looking for people who will



  • Take pride in what they do

  • Work as a team

  • Strive to be better every day

  • Do what they say they will do

  • Make it fun

  • Put pets before profits


Our teams support each other by being



  • Courageous

  • Honest

  • Respectful

  • Inspiring

  • Supportive


Details of potential packages behavior



  • Salary – Band E, £28,988 - £31,500 depending on experience. If working nights, you will receive 20% night shift premium

  • Holidays 28 days including bank holidays, rising to 33 days after two years' service

  • An extra day's holiday when it's your birthday

  • Stakeholder pension plan

  • Personal Health Insurance scheme (if in Pension Scheme)

  • Life assurance: 4 x salary

  • 20% Pets at Home discount scheme after 12 weeks service

  • Pets at Home "Treats" voluntary benefits package

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