Eurofins UK GenomicsFull time Full day
Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies
In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing
In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.
The UK & Ireland Customer Sales and Support Assistant is an individual experienced in working in an order processing, credit control and customer care environment. This role is based at the Eurofins Wolverhampton site and reports to the UK & Ireland Support Supervisor.
Please note that this role is working Monday to Friday 09.00 - 17.30.
Main duties will include, but are not limited to:
Coordinating and recording consolidated shipping of DTC kits, oligos and sequencing samples at Wolverhampton and customer sites
Placing orders via ECOM (internet based ordering system) including fax and email orders
Resolving customer queries received via e-mail, post and telephone
Process credit note requests
Processing invoices as required on a daily/weekly and monthly basis
Perform adhoc tasks as and when required to meet the needs of the business
Working closely with the UK & Ireland Support Supervisor & Sales Director to ensure office targets are met
Working cross functionally with UK & Ireland Sales team, European Customer Support & Technical Support to ensure customer’s satisfaction.
Excellent communication and interpersonal skills – able to communicate clearly and effectively with an ability to build professional relationships with both internal and external customers
Excellent attention to detail and accuracy with the ability to multi-task
Ability to prioritise tasks and work flexibly to meet the needs of the business
Demonstrate problem analysis and problem-solving skills
Previous experience in one or preferably both: order processing and credit control
Strong Microsoft Office skills – with particular emphasis on Excel use
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