Community Investment Officer (Fixed Term, 18 months)
Great Places Housing GroupPart time Full day
Community Investment Officer (Fixed Term, 18 montsh)
Reporting to the Community Investment Manager, the Community Investment Officer (Business Health Matters) will work as part of the Community Investment team to provide exceptional ‘first point of contact’ experience for customer demands relating to this employment support programme. You will provide administration support to the wider Community Investment team and will be responsible for ensuring the consistent recording of outcomes and data to demonstrate outcomes achieved and impact for our customers and the communities. You will work towards funding expectations and administer requirements for the contract. You will be responsible for liaising with our Communications Team to ensure that our services and the services offered by our partners are promoted through a variety of media to maximise coverage for the benefit of our customers. You will support customers to access and maintain employment opportunities. You will assist customers to devise their own solutions, and where this isn’t possible refer onto a trusted partner agency and local service provision, or the Employment and Skills Coaches and Community and Partnership Managers in the Community Investment Team.
For a successful application, you will need to be qualified to minimum GCSE grade C or equivalent in English and Maths. Additionally, you will hold any relevant professional qualifications / memberships (Institute of Customer Service Qualification, IAG Level 2 or 3 qualification). You have good written and verbal communication skills, as well as the ability to use the full range of Microsoft Office and case management applications.
You can complete tasks in an accurate and timely manner when working under pressure, whilst also maintaining standards of attention to detail. You are able to form effective liaison with staff or other stakeholders to give, or find information to resolve problems. You are organised with an ability to time-manage workload and are able to deliver a high standard of customer service. You have experience of working in a customer focused environment, with a proven ability of delivering a high standard of customer service and a positive attitude towards resolving customer requirements and complaints. You have an understanding of the barriers and challenges for customers in sustaining or securing employment, as well as training and education and ways these can be overcome.
You understand the issues faced by people and families out of work or on low income, whilst also being able to persuade and influence customers. You’re experienced in using a negotiation/coaching style approach to achieve outcomes, whilst also possessing an ability to accurately collect and record data. You’re experienced in detailed administration and recording procedures, as well as digital customer service delivery.
You have experience of collating information in an organised and planned way and presenting this in a way that is easy to understand. You can complete tasks in an accurately and manage competing priorities to meet deadlines. Additionally, you have the ability to maintain effective communication and information sharing with a dispersed team. Finally, you are experienced in a continuous improvement culture and are willing to embrace change, whilst also being able to develop and project a positive image of Great Places.
About our company:
Great Places Housing Group is not your average housing association. We are a forward-thinking, profit-for-purpose business that works hard to improve the lives of residents in our 24,000 homes across the North West and Yorkshire.
Our work doesn’t stop at our customers’ front door. The surplus we make is invested back into the business to fund building new homes and to provide a full range of support services for some of the most vulnerable members of society including the homeless, young parents, older people and those with mental health needs.
We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference every day. Working for us you will be part of something special and in return, we offer a competitive package with a range of enhanced benefits, and learning and development opportunities to help you achieve and exceed your potential.
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
Job Type: Part-time
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