Work Planner - #195495

Work Planner

Location: Ropewalks, Newton Street, Macclesfield, Cheshire

Salary: £29,918.94 per annum

FTC 9-Months

At Peaks & Plains Housing Trust, we believe everyone deserves a safe, secure place to call home. We manage over 5,000 homes across East Cheshire and the High Peak and are committed to delivering excellent services for our customers while investing in our homes, communities and peopl

e.We're looking for an organised and customer-focused Work Planner to join our Property Services team. This is an exciting opportunity to play a vital role in ensuring our repairs service runs efficiently by planning and coordinating appointments, maximising the use of our operatives and contractors, and helping us deliver an outstanding service to our customer

s.
What you'll be do

ingAs a Work Planner, you'll be responsible for scheduling and monitoring repairs appointments and emergency works, ensuring the most effective use of available resources while helping us meet our service standards and performance targe

ts.You'

• ll:Plan and schedule repairs appointments using our scheduling and housing management syste
• ms.Monitor diaries and allocate work to maximise operative productivity and minimise travel ti
• me.Respond to telephone calls, emails and system updates, resolving queries and complaints professionally and efficient
• ly.Work closely with managers and operatives to reallocate resources when priorities change or emergencies ari
• se.Maintain accurate scheduling data, resource profiles and absence recor
• ds.Produce reports and management information to support service performan
• ce.Ensure repairs are completed within agreed timescales and Key Performance Indicators (KPI
• s).Help identify opportunities to improve planning processes and deliver better outcomes for our custome
• rs.Always work safely and in line with legislation, regulatory requirements and Trust polici

es.
What we're looking

forWe're looking for someone who enjoys working in a fast-paced environment, has excellent organisational skills and is passionate about delivering great customer serv

ice.You'll h

• ave:Experience working in a busy operational or scheduling environm
• ent.Strong planning and organisational skills with the ability to prioritise competing dema
• nds.Excellent IT skills and confidence using Microsoft Office and scheduling or housing management syst
• ems.Experience handling customer enquiries and complaints by telephone, in writing and face to f
• ace.Excellent communication skills and the ability to build positive working relationships with colleagues and custom
• ers.Strong problem-solving skills and the ability to remain calm under press
• ure.A proactive, flexible approach with a commitment to continuous improvem

ent.It would also be beneficial if you h

• ave:Experience within social hous
• ing.Knowledge of repairs and maintenance servi
• ces.Experience of workforce scheduling syst

ems.
Why joi

n us?We know our people are our greatest asset, so we offer a fantastic range of benefits, inclu

• ding:Minimum 28 days annual leave plus bank holi
• days.An extra day off for your birt
• hday.Agile and flexible working arrangem
• ents.Health Cash
• Plan.Ongoing learning and development opportuni
• ties.Wellbeing support, including health MOTs and wellbeing ev
• ents.Modern office facilities and a supportive, friendly working environ
• ment.The opportunity to make a genuine difference to our customers and communities every

day.
Our

ValuesEverything we do is guided by our values. We're looking for someone who shares our commitme

• nt to:One Team, One Goal – Working together openly and honestly to deliver the best out
• comes.Solution Focused – Finding better ways of working and taking ownership of chall
• enges.Customer Focused, Business Minded – Delivering excellent service while achieving value for
• money.Doing the Right Thing – Taking responsibility, acting with integrity and following through on commit
• ments.Respecting and Celebrating Differences – Creating an inclusive workplace where everyone feels v

alued.
If you're organised, customer-focused and enjoy making a difference behind the scenes to keep services running smoothly, we'd love to hear fr

om you.Closing Date: 31st Ju

ly 2026We reserve the right to close this vacancy early should we receive a high volume of suitable applic

ations.



Closing date: 31s

t July 2026Shortlist date: 1st

August 2026Intervie