Welcome Host (Part-Time) - 2131 - #190002

Description

Please note that we are unable to accept your application if you do not meet the following criteria.

• You will be working an average of 21.52 hours per week. This role is shift-based and includes early starts, late finishes, weekends, and bank holiday working.
• Typical roster:
  • Week 1: Monday, Tuesday, Saturday 09:45 - 18:30
  • Week 2: Sunday, 11:00-19:00 and Monday and Saturday 09:45 -18:30.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.
• Employment is subject to satisfactory Right to Work checks, a DBS check, and a safety‑critical medical assessment.
• You’ll need a valid driving licence, as part of the role involves driving a buggy to transport passengers
• Applicants must be over 18 years of age
• Salary: pay progression is structured as follows:
  • £25,051 0-12 months
  • £25,435 from 12–24 months
  • £26,471 after 24 months (full‑time equivalent). The actual salary you receive will be pro rata, based on your part‑time hours.

Kickstart Your Career with Greater Anglia!
Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

In this role, as a Welcome Host, you’ll be the friendly face of Greater Anglia, delivering effective customer service while helping passengers travel smoothly and safely

Key Responsibilities

• Create a welcoming environment while providing proactive assistance to customers on and off trains.

• Handle all matters related to safety, security, cash regulations, and maintenance of ticket machines.
• When required, carry out winter precautions in accordance with station arrangements.
• Maintain security at the station
• Perform station cleaning to uphold the appearance of the station.
• Conduct security checks as part of the Station Security Plans (SSP), with varying frequencies based on the station (every 30 minutes to twice a day).
• Look for left items, ensure waste bins are secured, and confirm that doors are shut and/or locked during security checks.
• Safely operate and drive a buggy to transport passengers around the site

Skills, Knowledge & Expertise

We’re Looking for Candidates Who:

• Have a friendly, approachable demeanor with the ability to communicate effectively
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a “can-do” attitude and enjoy working as part of a team
• Take pride in providing top-notch customer service and passionate in ensuring customer safety
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment.

Job Benefits

What’s In It for You?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!

• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 19th June 2026. *Please note vacancies can close earlier due to high influx of candidate applications*



At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.

• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.

• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.

About Greater Anglia Recruitment

Want to make a difference working for the railway?
Greater Anglia operates a busy railway network between London Liverpool Street and the east of England. With a team of around 3,000 colleagues, we operate 134 stations throughout Cambridgeshire, Essex, Hertfordshire, Norfolk, and Suffolk. Greater Anglia also operate Stansted Express services between London Liverpool Street and Stansted Airport Roles on the railway are very varied with everything possible from train driving, customer service, being involved with engineering, working in our control room or being part of the HR, finance, marketing, safety, train planning, or communications teams No day is ever the same on the railway! Customers are at the heart of the business, and there's never been a more exciting time to kickstart your career with us.