Warranty Co-ordinator, Southampton - #151183

Due to continued expansion, we are now hunting for an individual to join our team as a front-line contact for all customers or skippers who have boats berthed outside of our aftersales locations. This exciting role will involve the following;

• To arrange for warranty repairs to be completed in an efficient, timely manner with the use of our own technicians as well as subcontractors

• To own the problems the customer may have from start to finish

• To ensure warranty claims are submitted with the correct information first time and the claims are followed up daily on the manufacturers systems

• To ensure the customers are kept up to date while warranty repairs are being planned and being completed

• To arrange travel for our technicians to the location of the boat

• To have separate list of repairs for each boat which are on a central file and can be reviewed by anyone at any time.

• To ensure our technicians and sub-contractors complete a report for every job we carry out

• To handle complaints in a positive, calm manner and escalate to Group Aftersales Director if it cannot be resolved by yourself

• Any technical issues which cannot be resolved by the technicians or subcontractor she be raised with the Group Technical Manager

• To ensure the Group Aftersales Administrator has all the information required to be able to invoice and chase outstanding debt in a timely manner.

If this opportunity is of interest, please send a copy your CV to [email protected] or visit our website www.princess.co.uk